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Soho House
Floor Manager Shoreditch House, East LondonSoho House • London, England, UK
Floor Manager Shoreditch House, East London

Floor Manager Shoreditch House, East London

Soho House • London, England, UK
27 days ago
Job type
  • Full-time
Job description

The Role

At Soho House theFloor Manageris responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members guests and staff. Youll ensure that members have an enjoyable experience and deliver excellent service from initial greeting taking orders making recommendations and paying of the bill.

Whats in it for you

  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Every House Membership
  • 50% off Food & Drink 7 days a week
  • Staff Room Rate; Any Bedroom Any House $100 a night
  • Private Health and Dental Care
  • Life Assurance
  • Day off on your birthday
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

  • Drive exceptional service standards by developing and refining systems that enhance the experience for members guests and staff.
  • Lead engaging training sessions on Soho House food and drink programs through storytelling demos and initiatives like Cook House House Tonic and Club School.
  • Collaborate across departments to ensure every guest interaction is seamless aligned with brand expectations and delivered with consistency.
  • Support recruitment efforts by identifying talent needs participating in interviews and evaluating candidates alongside People & Development.
  • Oversee onboarding and development of new team members ensuring the floor team is confident polished and guest-focused.
  • Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
  • Train and coach staff on Soho House core values roles and service standards to build a high-performing and knowledgeable team.
  • Oversee daily operations ensuring all assigned tasks are completed on time and to the highest standard.
  • Create efficient staff rotas manage labour costs and reduce unnecessary overtime to maintain operational excellence.
  • Uphold and enforce standards of appearance compliance safety and professionalism across the team.

What we are looking for...

  • Minimum of 2 years experience in similar capacity
  • Thrive in fast-paced high-volume environments and maintain calm through quickly and effectively problem solving under pressure
  • Must be hospitable approachable passionate about customer service and respectful towards colleagues and guests
  • Must be able to demonstrate competency as outlined in the training schedule and Club School
  • Must be able to work flexible shifts and schedules including weekends and holidays as needed
  • Ability to take direction work in a team environment and autonomously

Required Experience:

Manager


Employment Type : Full Time
Experience: years
Vacancy: 1
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Floor Manager Shoreditch House, East London • London, England, UK

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