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Customer Service AdvisorWinsearch Commercial • Worcester, Worcestershire, UK
Customer Service Advisor

Customer Service Advisor

Winsearch Commercial • Worcester, Worcestershire, UK
21 days ago
Salary
£13.46 hourly
Job type
  • Permanent
Job description

Customer Service Advisor

Warndon - Worcester

£13.46 per hour

Temporary Ongoing Contract

Working hours

40 hours per week

1-hour unpaid lunch

Working 5 days out of 7

Shift rota within:

Monday – Friday: 7:00am – 6:00pm

Saturday: 8:00am – 5:00pm

Sunday: 9:00am – 12:00pm

Rota pattern:

5-week rotation

Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend)

The Company

Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers.

This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate.

The Role

You will be part of a busy customer service team, delivering a high level of support to customers.

Customer Service

Key Responsibilities

  • Handle inbound and outbound customer enquiries
  • Provide clear and accurate information on products and services
  • Resolve customer queries and complaints in a professional manner
  • Log customer interactions accurately on the system (CRM)
  • Identify customer needs and offer suitable solutions
  • Carry out basic troubleshooting where required
  • Work closely with other teams to resolve issues
  • Ensure all processes are followed, i...
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Customer Service Advisor • Worcester, Worcestershire, UK

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