ICQA Area Manager

Do you aim to have a dynamic impact on the world
Are you up for creating solutions and solving tomorrows problems today
Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazons rapidly growing operations network: they are where we manage our fast-moving each fulfilment centre our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.


Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team
Conduct shift planning and forecasting alongside assigning and directing work
Plan for and identify root causes of inventory deviation via cause and effect analysis
Support network-wide fulfilment & operations-focused quality initiatives
Review and analyse customer complaints and process defect data followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop team members ability to keep pace with our rapid growth while motivating others and reducing employee turnover
Appraise the performance of team members; developing rewarding and coaching employees

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team
Conduct shift planning and forecasting alongside assigning and directing work
Plan for and identify root causes of inventory deviation via cause and effect analysis
Support network-wide fulfilment & operations-focused quality initiatives
Review and analyse customer complaints and process defect data followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop team members ability to keep pace with our rapid growth while motivating others and reducing employee turnover
Appraise the performance of team members; developing rewarding and coaching employees





- Bachelors degree or experience at Amazon

- Experience in auditing risk management compliance program management or quality management systems
- Experience in a call center distribution center or manufacturing environment
- Experience hiring and developing strong talent and building a team
- Experience influencing senior leaders/stakeholders
- Experience in supply chain such as contracting demand management and/or planning and procurement and supply chain operations
- Experience with data analysis tools such as Excel Pivot Tables macros SQL visualization tools - Tableau Quicksight etc.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1