Account Manager, Enterprise — UK & Europe

We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.

As an Enterprise Account Manager on our Account Management team youll own and grow a portfolio of Plaids most strategic customers across the UK and Europe spanning leading fintechs banks and enterprise accounts. This is a growth role: youll be the trusted advisor your customers call on directly for guidance on how to build and deliver a seamless product experience and youll use that relationship to identify and deploy new innovative use cases across your book. You will own commercial growth end to end from renewals through to multi-product expansion working closely with Sales Product Solutions Engineering and Legal to get there.

Responsibilities

• Own and grow a portfolio of Plaids largest and most strategic UK & European enterprise customers

• Build deep trusted-advisor relationships with executive sponsors and day-to-day operators so customers come to you first for product and strategic guidance

• Proactively grow the account: identify upsell and cross-sell opportunities within the existing book and convert them into deployed use cases

• Deploy new innovative use cases across some of the leading fintechs and banks in the UK and Europe

• Lead commercial conversations including renewals expansions and strategic partnership discussions

• Act as a strategic consultant bringing industry insight product guidance and data-driven recommendations to customer conversations

• Lead key customer initiatives: business reviews operational checkpoints product launches and technical escalations

• Develop account strategies that balance near-term commercial execution with long-term customer growth

• Partner cross-functionally with Sales Solutions Engineering Product Engineering Support and Legal to drive outcomes

• Advocate for customers internally surfacing feedback and market insight that influences Plaids product direction

Qualifications

• 7 years in a client-facing commercial role: Account Management Strategic Partnerships Consulting or Business Development

• Demonstrated success growing enterprise relationships and revenue within an existing book of business

• Strong commercial acumen with a track record of driving renewals expansions and multi-product growth

• Proven ability to navigate complex organisations and build relationships at all levels including executive leadership

• Experience partnering cross-functionally with Sales Product Engineering and Support

• Comfortable operating and travelling across UK and European markets; familiarity with the regional fintech and banking landscape and regulatory context (e.g. PSD2 regulated landscape) is a strong plus

• Excellent communication presentation and relationship-management skills

• High degree of ownership curiosity and customer empathy

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1