Account Manager (B2B), Amazon Business

Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organisations. Come be a part of a rapidly expanding $35 billion global business.
Amazon Business helps millions of customers worldwide—from small businesses, schools, NHS Trusts, care providers, integrated care systems, non-profit organisations, and government agencies, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers also have access to a variety of business-tailored features and benefits, including a curated site experience, Business Prime, business-only pricing and selection, single or multi user business accounts, approvals workflow, purchasing system integrations, payment solutions, dedicated customer support, and more.
Health and social care procurement is undergoing rapid digital transformation—driven by NHS efficiency targets, integrated care reforms, and growing pressure on adult social care budgets—and as an Account Manager you will lead this change for clinical and care customers with our innovative Amazon Business solution. Your primary responsibilities will be to establish and develop relationships with strategic health and care organisations—from acute NHS Trusts and community providers to residential and domiciliary care groups—focusing on their specific requirements to drive their procurement strategy, and helping them unlock spend on Amazon. This will include identifying new opportunities for growth, driving long-term initiatives, and building partnerships up to Board, Director of Procurement, and Chief Procurement Officer level. You will receive hands-on training and mentorship that will enable you to grow, learn, and be successful.
It's always Day 1 at Amazon, and we have an opportunity to shape the world of health and care procurement in the same way Amazon helped change Retail eCommerce. As such, we need you to bring your creative spirit, and best ideas to help shape our processes and customer solutions with us. We will help you invent and structure new ideas, and support you on a project management journey to make a lasting impact on the way we work and delight our customers.
A successful Account Manager should be eager to learn and develop themselves, and be a self-starter with strong analytical and problem-solving skills. The candidate should be prepared to perform against goals and consistently meet targets, with a focus on delivering results for customers through solutions aligned to their care delivery objectives and operational outcomes. As a part of Amazon Business, the account manager will have the opportunity to work on building digital procurement processes and enabling cost and time efficiencies in procurement for health and care organisations, helping them redirect savings toward frontline patient and resident care.
Come build the future with us.

Key job responsibilities
• Understand and identify key health and social care trends—such as NHS Long Term Plan priorities, CQC regulatory changes, workforce pressures, and category-specific shifts in clinical and non-clinical supplies—and translate these into actionable insight for your customers.
• Analyse and define health and care customer procurement needs—including clinical consumables, facilities management, and non-clinical supplies—to design how Amazon Business can solve their operational and strategic challenges.
• Advise customers on setting up a comprehensive procurement solution using Amazon Business to accelerate NHS and care sector digital transformation, supporting compliance with procurement regulations and value-for-money requirements.
• Develop a deep understanding of the UK health and social care landscape, including NHS structures (ICSs, Trusts, primary care), CQC-regulated adult social care providers, and relevant policy and funding dynamics, to identify emerging opportunities for Amazon Business.
• Identify new product development opportunities. • Collect and relay customer needs to internal Amazon teams including Product, Tech, Category management, and others to continuously innovate on behalf of health and care customers.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent

PREFERRED QUALIFICATIONS

- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent