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Cityscape Recruitment
Customer Relations ManagerCityscape Recruitment • Watford, Hertfordshire, UK
Customer Relations Manager

Customer Relations Manager

Cityscape Recruitment • Watford, Hertfordshire, UK
19 days ago
Salary
£12.00 hourly
Job type
  • Temporary
Job description
Customer Relations Manager (12-Months) Location: Hybrid | Salary: £160 a day paid PAYE Umbrella Are you an experienced Customer Relations Manager with a background in residential housebuilding? Do you thrive in a fast-paced environment where delivering an exceptional customer journey is at the heart of everything you do? We are recruiting on behalf of a leading PLC housebuilder for an experienced Customer Relations Manager to join their team on a 12-month fixed-term contract. This is an excellent opportunity to join one of the UK's most respected developers, playing a key role in ensuring customers receive outstanding service throughout their homeownership journey. The Role Reporting into the Head of Customer Care, you will lead the Customer Relations team, ensuring exceptional levels of customer satisfaction while driving operational performance and continuous improvement. You will be responsible for managing customer care processes from legal completion through to the end of the warranty period, leading a team of Customer Service Coordinators and working closely with Construction, Technical and Commercial departments to resolve issues efficiently. Key Responsibilities * Pre handover snagging and home demos * Manage customer complaints and escalated issues, ensuring timely and satisfactory resolutions. * Monitor customer satisfaction, KPIs and NHBC/HBF customer survey performance. * Build strong rela...
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Customer Relations Manager • Watford, Hertfordshire, UK

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