Business Operations Manager

Location: Ringwood, Hampshire (office based with flexibility and travel as required)

Working Pattern: Full-time or part-time (minimum 30 hours per week)

Salary: Up to £40,000, depending on experience.

We're open to considering both full-time and part-time applicants for this role. For the right person, we can offer flexibility around working hours, with a minimum commitment of 30 hours per week. The role is primarily based from our office in Ringwood, Hampshire, with flexibility to travel as required to support the needs of the business.

About Connock

Connock is a premium fragrance and lifestyle brand, creating products with a focus on quality, design and exceptional customer experience. While Connock forms part of the wider Chestnut Group, it operates as its own business with a dedicated team, distinct brand identity and exciting growth ambitions.

Joining Connock means becoming part of an entrepreneurial and fast-paced environment, backed by the strength and support of the wider Chestnut Group. It's an opportunity to make a genuine impact, help shape the future of a growing brand and play a key role in its continued success.

The Role

We're looking for an experienced Business Operations Manager to join our growing team and play a pivotal role in shaping the operational backbone of the business.

This is a hands-on, commercially focused role where you'll oversee operations, supply chain, logistics, inventory management and finance coordination, ensuring everything runs smoothly from product concept through to customer delivery.

Working closely with the leadership team, you'll bring structure, drive continuous improvement and build scalable processes that support our next phase of growth.

What you'll be doing

• Leading end-to-end supply chain operations, from procurement through to production and fulfilment.

• Building strong relationships with suppliers, manufacturers and logistics partners.

• Managing inventory, forecasting stock requirements and maintaining product data.

• Overseeing logistics, warehousing, shipping and customs processes.

• Supporting product launches and cross-functional business projects.

• Managing office operations and business administration.

• Strengthening finance processes, including purchase orders, invoice reconciliation, supplier payments and reporting.

• Producing operational reports and business insights to support decision-making.

• Driving efficiency, reducing costs and identifying opportunities for continuous improvement.

What we're looking for

We're looking for an experienced operations professional who enjoys building structure, solving problems and working across multiple business functions.

You'll ideally have:

• Proven experience in operations, supply chain or business operations.

• Experience within beauty, fragrance, luxury goods, FMCG or a similar consumer product environment.

• Strong commercial awareness with excellent organisational skills.

• Experience managing suppliers, inventory and logistics.

• Confidence supporting finance processes, including budgeting, forecasting and reporting.

• The ability to work autonomously while collaborating across multiple teams.

• Experience using systems such as Xero, Shopify, Unleashed, Cin7, InFlow or similar ERP and inventory platforms.

Why join Connock?

As well as joining an ambitious and growing brand, you'll also benefit from being part of the wider Chestnut Group, giving you the opportunity to make a real impact while enjoying the support of an established business.

Our benefits include:

• Competitive salary

• Annual bonus opportunity

• Enhanced pension contribution

• Staff discount across the Chestnut collection

• Friends and family rates across our pubs with rooms and hotels

• Access to our Employee Assistance Programme

• Ongoing learning and development opportunities

• Career progression across both Connock and the wider Chestnut Group

• A collaborative and supportive working environment where your ideas can genuinely shape the future of the business

If you're passionate about building efficient operations, developing strong supplier partnerships and helping an ambitious brand continue to grow, we'd love to hear from you.

To apply, or for a confidential conversation, please send your CV to People@connockengland.co.uk