Complex Care Nurse

Job title: Complex Care Nurse Location: Gloucester Hours: Full time and Part time position available Pay: Full time: £40,000 – £45,000 per annum Part time – 21 hours (0.6 FTE) About Prestige Nursing & Care Gloucester At Prestige Nursing & Care, we pride ourselves on delivering specialist homecare services that empower individuals of all ages to live independently in their own homes. Our commitment is to provide professional, person-centred care through our local teams of dedicated carers and registered nurses. A Complex Care Nurse supports the safe and effective operation of the branch by providing clinical leadership, ensuring care colleague competency, and maintaining compliance with branch, CQC, and NMC standards. They act as a professional resource for colleagues, contribute to recruitment and onboarding, deliver clinical training and supervision, and uphold the highest standards of client care and governance. Main Responsibilities The Complex Care Nurse is responsible for supporting the safe and effective delivery of high-quality, person-centred care within the branch. They provide clinical leadership, ensure compliance with professional and regulatory standards, and act as a key source of guidance and support for Complex Care – Team Leaders and care colleagues. The Complex Care Nurse promotes best practice in all aspects of service delivery, contributes to quality assurance and governance activities, and helps maintain the branch’s commitment to excellence in care. Clinical and professional leadership * Liaise with families and act as a point of contact, ensuring open communication and timely updates on care matters as well as addressing any issues or concerns promptly. * Lead on all clinical decision-making related to complex care, ensuring the highest standards of professional and safe practice. * Conduct client assessments, including home visits, risk assessments, and care plan evaluations. * Manage a defined caseload, ensuring person-centred, evidence-based care delivery. * Provide expert clinical advice and support to the branch regarding care colleague allocation and client suitability. * Deliver direct care and support in exceptional circumstances to ensure continuity. * Oversee and manage safeguarding concerns for adults and children, escalating appropriately. * Maintain professional record-keeping standards in line with NMC and branch policies. * Ensure compliance with NICE, RCN, and national/local safeguarding standards. * Use technology effectively to enhance communication, collaboration, and service delivery. * Identify, develop, and maintain new business streams that support clinical service growth. Education and training * Deliver classroom and on-the-job training to care colleagues in routine and complex care tasks (e.g. tracheostomy, PEG, ventilation, seizure management etc). * Conduct and document competency assessments to ensure carer colleagues deliver delegated tasks safely. * Promote a learning culture and continuous development within care teams. * Contribute to the development and maintenance of clinical competency frameworks aligned with best practice and regulatory expectations. * Maintain up-to-date knowledge and skills to deliver effective, evidence-based training. * Identify any training gaps and implement corrective actions in partnership with the Clinical Team. Leadership and management * Foster collaboration and clear communication supporting branch, Complex Care – Team Leaders and care colleagues. * Work with multidisciplinary agencies to ensure seamless care delivery. * Maintain professional registration and continuous professional development. * Demonstrate adaptability and resilience when managing competing priorities. * Act as a role model and clinical leader, setting high standards of professionalism and conduct. Quality and governance * Promote continuous improvement and clinical excellence across all aspects of care delivery. * Undertake audits of complex care clients, ensuring results drive actionable improvements. * Report and investigate incidents, complaints, and adverse events promptly and transparently. * Support the implementation of lessons learned and best practice improvements. * Ensure compliance with company policies (Health & Safety, Infection Control, Data Protection, Safeguarding etc). * Escalate risks and issues appropriately to maintain service integrity. Business and service development * Share best practice and market intelligence to strengthen service delivery. * Support the Branch Manager in meeting service KPIs and quality objectives. * Support branch growth by identifying and managing opportunities in complex care. * Build partnerships with stakeholders and commissioners to enhance service reputation. * Contribute to local and national forums and initiatives relevant to complex care. Accountabilities Safe and compliant high-quality complex care delivery Effective leadership and team performance Compliance and documentation standards Positive stakeholder communication Contribution to branch success Person Specification Essential * Registered Nurse (NMC) with active PIN. * Minimum of 2 years’ clinical experience (hospital and/or community setting). * Proven experience in complex care and person-centred planning. * Strong knowledge of CQC standards, clinical risk management and governance frameworks, and safeguarding for adults and children. * Excellent communication (verbal and written) and IT skills. * Ability to work independently and collaboratively, demonstrating initiative. * Effective leadership, influencing, and people management skills. * Ability to interpret and analyse data to meet deadlines. * Understanding and application of clinical governance principles. * Full UK driving licence and access to a car (or ability to travel flexibly). * Demonstrated alignment with branch values. Desirable * Teaching, mentoring, or coaching qualification/experience. * Experience developing policies, guidelines and training materials. * Experience leading change or service improvement initiatives. Personal qualities * Professional, reliable, compassionate, empathetic, proactive, and a client focused approach. * Commitment to excellence and continuous improvement. * Strong sense of accountability and a drive to contribute to branch success. Key relationships Internal * Complex Care Nurse and Branch Manager for operational oversight and clinical support ensuring quality, compliance and governance. * Complex Care – Team Leaders and colleagues for supervision, training, and competency sign-off. * Branch colleagues regarding onboarding, communication and reporting. * Clinical and Quality Teams. External * Clients and their families for clinical liaison, communication, and reassurance. * Multidisciplinary healthcare professionals (e.g. therapists, GPs, consultants) and industry partners. * Local Authorities, Commissioners and Case Managers. * Local community contacts and suppliers. Your benefits will include * Competitive salary. * 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service. * An additional paid day off for your birthday. * Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it. * Reward and recognition programmes to acknowledge value, loyalty and going the extra mile. * Annual leave purchase (ALP) scheme to provide more time off during the year. * Cycle benefit scheme to support healthier more sustainable travel choices. * Blue Light Card & Health Service Discounts to help save money on your spending. * Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7. * Career development and training to help you achieve your potential. J-18808-Ljbffr