Research Manager Job Location: Remote (with a requirement to occasionally come into the Birmingham office) Reporting to: Associate Director / Research Director Salary Range: £34,000-£40,000 depending on experience/location (37.5 Hours per week) plus potential profit bonus, pension and other benefits. Responsibilities We are looking for someone who combines excellent research expertise with strong consultancy skills. You will enjoy working directly with clients, solving problems, and finding better ways to generate and communicate insight. * Managing quantitative research projects from design through to reporting. * Engaging with clients to solve problems and communicate insight. * Ensuring evidence and actionable insights are delivered. * Providing mentorship and support to colleagues. Essential Qualifications * UK residency with right to work in the UK. * At least five years’ experience in quantitative market or social research. * Experience managing quantitative research projects from design through to reporting. * Strong understanding of telephone, online and face‑to‑face research methodologies. * Excellent understanding of sampling, weighting and statistical quality. * Strong project management skills. * Experience presenting findings to senior clients. * Excellent written communication and report writing skills. * Confident managing multiple concurrent projects. Desirable Experience * Customer Experience (CX) research. * Resident satisfaction or social housing research. * Public sector research. * Employee research. * Segmentation studies. * Key Driver Analysis. * Dashboard design. * Power BI or Tableau. * Forsta platforms. * Data visualisation. * SQL or advanced Excel. * Experience working with CRM or customer feedback platforms. Personal Qualities * Naturally curious. * Enjoys working collaboratively. * Thinks strategically as well as operationally. * Takes ownership of projects. * Builds confidence with clients. * Communicates clearly and professionally. * Embraces innovation and continuous improvement. * Passionate about improving public services through research. * Enjoys mentoring and supporting colleagues. What You’ll Bring Continue to evolve our quantitative research offer by combining methodological excellence with digital innovation. Deliver large‑scale customer experience programs, resident satisfaction tracking, public consultations, or complex mixed‑method studies, ensuring clients receive evidence they can trust and insight they can act upon. Benefits * Annual pay reviews and cost‑of‑living pay increases (subject to company performance). * Flexible working arrangements based on employee needs, including flexible hours and homeworking. * Employer contributions to Royal London personal pension scheme, starting from 4% rising to 8% (subject to employee contributions meeting auto‑enrolment requirements). * Paid annual leave allowance of 33 days per annum, including bank holidays (pro‑rated for part‑time hours), plus a birthday day off. * Two paid volunteer days per year. * Life assurance policy at 3× basic annual salary. * Health cashback medical care scheme and employee benefits scheme including retail discounts. * Annual company profit and performance bonus scheme (dependent on company performance). Equal Opportunities We are an equal‑opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. We are committed to ensuring that our recruitment process is fair, transparent and free from discrimination or bias. If you require any reasonable adjustments during the application process or have any questions about our approach to diversity and inclusion, please let us know. J-18808-Ljbffr
Research Manager • Birmingham (West Midlands), England
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