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Zero Surplus
Engineering Service ManagerZero Surplus • Billericay, Essex, UK
Engineering Service Manager

Engineering Service Manager

Zero Surplus • Billericay, Essex, UK
23 days ago
Salary
£50,000.00 yearly
Job type
  • Full-time
Job description

Service Manager

We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.

The Role

As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Lead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadership
  • Carry out hands-on service, repair, and validation/calibration work alongside the team
  • Act as a senior point of contact for customers, handling queries and resolving issues professionally
  • Support commercial activities, including pricing of labour and spare parts
  • Assess warranty claims and make balanced, informed decisions
  • Contribute to the...
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Engineering Service Manager • Billericay, Essex, UK

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