Warehouse Operations Manager

Do you want to lead a large-scale warehouse operation and play a key role in its future growth? Are you an experienced operational leader who can drive performance, develop teams, and deliver outstanding customer service? If so, you could be the newest addition to our team as a Warehouse Operations Manager in Kettering. Be part of the movement - and play your part. About the role As Warehouse Operations Manager, you will have overall responsibility for the safe, efficient, and profitable operation of our 250,000 sq. ft. distribution and cross dock facility in Kettering. Leading a large operational team, you will ensure exceptional service delivery, operational excellence, and full compliance with customer, company, and legal requirements. This is a key leadership position that will support the continued growth of the site, including the transition from a two shift operation to a three shift operation as customer volumes increase. You will be responsible for: Leading the day-to-day operation of the warehouse and cross-dock facility, ensuring customer, productivity, and operational targets are achieved Managing warehouse teams through supervisors and team leaders, fostering a high-performance culture focused on safety, accountability, and teamwork Overseeing inbound, outbound, storage, inventory, and cross-dock activities while maintaining stock integrity and efficient resource utilisation Driving continuous improvement initiatives to enhance productivity, quality, service levels, and cost efficiency Ensuring full compliance with Health & Safety legislation, quality standards, and customer requirements Managing operational budgets, labour costs, forecasting activities, and overall cost performance Monitoring and improving key performance indicators including OTIF, productivity, picking accuracy, stock accuracy, labour utilisation, customer service, and Health & Safety performance About you You'll have proven experience in a Warehouse Operations Manager role within a logistics, distribution, supply chain, or 3PL environment, with a strong track record of leading large, fast-paced warehouse operations. Experience managing multi-shift teams, warehouse management systems (WMS), operational budgets, and customer-facing service delivery is essential. You'll be a strong people leader who can motivate, develop, and inspire teams while maintaining high standards of performance and accountability. Excellent organisational, communication, and problem-solving skills are key, alongside the ability to make sound decisions in a fast-moving operational environment. Experience in Lean Six Sigma, or continuous improvement methodologies would be advantageous, as would IOSH, NEBOSH, or CPC qualifications. Experience supporting site growth, start-ups, or operational transformation projects would also be beneficial. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.