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Brook Street UK
Customer Service Contracts AdministratorBrook Street UK • Belfast, County Antrim, UK
Customer Service Contracts Administrator

Customer Service Contracts Administrator

Brook Street UK • Belfast, County Antrim, UK
17 days ago
Job type
  • Full-time
Job description

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.



The Role


You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.



Key Responsibilities

  • Respond promptly to customer enquiries.
  • Process customer orders accurately, including stock allocation and order release.
  • Use planning software to support efficient order fulfilment.
  • Upload and manage customer forecasts.
  • Maintain customer inventory levels and stock reservations.
  • Obtain supplier quotations and raise purchase requisitions as required.
  • Manage outstanding order books and monitor incoming stock.
  • Communicate proactively with customers regarding potential delays.
  • Monitor customer credit limits and liaise with accounts to resolve issues.
  • Build strong product knowledge to maximise opportunities.
  • Record customer interactions on the CRM system.
  • Provide account cover during colleague absences.
  • Identify opportunities to add value and develop existing customer relationships.


Health, Safety & Environment

  • Follow all company health and safety policies and procedures.
  • Report accidents, incident...
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Customer Service Contracts Administrator • Belfast, County Antrim, UK

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