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Brook Street NMR
Service Advisor - KiaBrook Street NMR • Bristol, ENG, GB
Service Advisor - Kia

Service Advisor - Kia

Brook Street NMR • Bristol, ENG, GB
21 days ago
Job type
  • Full-time
Job description

Job Description

Bristol City Centre Location
\n £27,000 - £31,000

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Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.

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This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.

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About the Role

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As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.

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Key Responsibilities

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  • Acting as the main point of contact for customers, delivering a friendly and professional service
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  • Managing vehicle bookings for servicing, maintenance, and repairs
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  • Liaising with the workshop team to ensure efficient workflow and timely updates
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  • Clearly explaining any work required, providing transparent advice and solutions
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  • Preparing and managing job cards, invoices, and related administrative tasks
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  • Maintaining accurate customer and vehicle records
  • \n
  • Identifying opportunities to recommend additional services where appropriate
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  • Ensuring a high standard of organisation and attention to detail across all tasks
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What We're Looking For

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  • Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
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  • Excellent communication skills with the ability to explain technical information clearly
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  • Strong organisational skills and the ability to multitask in a busy setting
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  • Confident using IT systems and digital tools
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  • A proactive and customer-focused approach
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  • High attention to detail and accuracy
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  • Full UK driving licence (essential)
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Working Hours

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  • Monday to Friday: 8:00am - 6:00pm (1-hour lunch)
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  • Saturdays on a rota: 8:30am - 2:30pm
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What's in it for You?

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    \n
  • Competitive salary of £27,000 - £31,000
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  • 22 days annual leave plus bank holidays (increasing with service)
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  • Company pension scheme
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  • Employee discount and benefits schemes
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  • Well being support services
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  • Health-related benefits including eye care and seasonal vaccinations
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Additional Information

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  • You must have the right to work in the UK
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  • Driving licence checks will be carried out as part of the recruitment process
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If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Service Advisor - Kia • Bristol, ENG, GB

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