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Senior Customer Success ManagerCMR Jobs • Eastleigh, Hampshire, Hampshire, UK
Senior Customer Success Manager

Senior Customer Success Manager

CMR Jobs • Eastleigh, Hampshire, Hampshire, UK
19 days ago
Job type
  • Full-time
Job description

£55,000 + Bonus | Hybrid (London & South East) | FinTech

Are you passionate about building long-term customer relationships rather than simply managing accounts?

We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies improve cash flow, scale their businesses and operate with confidence.

As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement and growth.

The Role

This is a strategic Customer Success position where you'll become a trusted advisor to business owners and senior stakeholders across the recruitment sector.

You'll be responsible for:

  • Managing and developing a portfolio of key customer accounts.
  • Building strong, long-term relationships with founders, directors and senior decision-makers.
  • Leading regular business reviews to drive customer engagement and growth.
  • Identifying churn risks and implementing proactive retention strategies.
  • Driving customer adoption and increasing utilisation of the company's funding and technology solutions.
  • Working closely with Sales, Operations, Credit and Product team...
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Senior Customer Success Manager • Eastleigh, Hampshire, Hampshire, UK

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