Therapy Supervisor - Staffordshire

Therapy Supervisor - Staffordshire

Therapy Supervisor

Location: Based at Hoar Cross Hall.

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals....

We are looking for an experienced and passionate Therapy Supervisor to join our Spa team. This is a key leadership role, supporting the management team in the smooth day-to-day running of the Spa while delivering exceptional treatments and first-class customer service.

The Role

As Therapy Supervisor, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.

Key responsibilities

• Supporting, supervising, and motivating the therapy team on a daily basis
• Ensuring all therapists follow company policies, procedures, and treatment standards
• Acting as a point of contact for client queries and complaints, liaising with management where required
• Carrying out weekly Duty Manager shifts
• Supporting Spa & Therapy Reception duties, including guest check-in and check-out
• Performing treatments to the required standard of each product house
• Ensuring smooth Spa operations in the presence or absence of Spa Managers
• Carrying out competency tests, training, and ongoing development with the team
• Completing regular appraisals and performance reviews
• Encouraging and drive retail sales and professional product recommendations
• Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
• Managing daily treatment collections and laundry processes
• Ensuring all end-of-day procedures and safety checks are completed

Health & Safety

• Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements
• Being fully knowledgeable of fire and evacuation procedures

What We're Looking For

Essential:

• Have NVQ Level 3 Beauty Therapy qualification
• Have a minimum of 2 years' experience
• Have excellent leadership, communication, and organisational skills
• Have a passion for customer service and team development
• Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.

Desirable:

• Have previous experience in a supervisory or senior therapist role

Why Join Us?

• Opportunity to develop leadership and training skills
• Work within a supportive and professional Spa environment
• Be part of a team focused on excellence, progression, and guest experience

Additional Information:

• Full-time: 40 hours per week
• Working 5 out of 7 days a week
• Salary 33, 655.84
• Shift Pattern: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

Benefits

Work in a stunning, historic estate with a commitment to excellence in hospitality

• Competitive salary
• Complimentary use of the leisure and spa facilities
• Up to 20% target led commission on product sales
• Free staff canteen which provides a variety of lunch options daily
• Discount on overnight stays and spa days
• 30% discount on food and drink
• Employer workplace pension contribution
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• Free Parking
• Refer-a-Friend scheme
• Opportunities for professional development and career advancement

People say you can't choose your family, well we choose you to be part of ours!