Senior Community Manager

SENIOR COMMUNITY MANAGER(Tunbridge Wells) Location:Tunbridge Wells (on-site) Salary:£30,000 - 38,000 per annum (DOA) Contract:Full-time, permanent, 37.5 (Start date: start of September 2026) Hours:Monday–Friday, 9am–5pm (occasional out-of-hours support required from time-to-time) Reports to:Area Community Manager ABOUT PROJECTS Projects is a B Corp-certified coworking company with spaces in Brighton and soon, Tunbridge Wells. We create warm, design-led workspaces where freelancers, startups and established businesses genuinely connect. Our culture is hospitality-first: every interaction matters, every detail is intentional and community sits at the heart of everything we do.We’re a team that takes business seriously and does it consciously - maximising performance whilst supporting people and planet, using B Corp as our framework. ABOUT THE ROLE We’re opening our first Tunbridge Wells location and we need someone brilliant to lead it. This isn’t a traditional Community Manager position - it’s a site leadership role with real autonomy. You’ll have full ownership of the space: the budget, the team, the commercial performance and the member experience.You’ll be building a community from scratch, shaping the culture of a brand-new location and driving occupancy from launch. Day-to-day decisions are yours. You’ll report to our Area Community Manager for coaching and strategic direction, but this is your space to run. WHAT YOU’LL DO Site Leadership & Operations * Take full operational accountability for the Tunbridge Wells location, from daily opening and closing to building maintenance, compliance and presentation standards * Manage the site budget, track expenditure against forecast, control costs and deliver monthly financial reporting * Support the pre-opening phase to ensure operational readiness from day one * Build productive relationships with the landlord, local authority and key suppliers * Embed health and safety and facilities compliance from the outset, with support of the Facilities Manager Team Management * Line-manage the Community Associate, setting clear expectations, running monthly one-to-ones and investing in their development * Build a team dynamic with strong cross-training so cover is seamless at all times * Lead recruitment and onboarding for future hires as the community grows Community & Member Experience * Build the founding member community and design and lead an events programme tailored to the local market * Own the full member journey: onboarding, relationship management, feedback and experience quality Commercial Growth * Own the occupancy target and drive commercial performance against agreed milestones * Conduct all prospective member tours and manage the local sales pipeline in HubSpot * Collaborate on local marketing strategy, partnerships and brand positioning with the Brand Manager * Provide monthly reporting on pipeline activity, occupancy and community development WHAT WE’RE LOOKING FOR * 2–3+ years’ experience in hospitality, coworking, facilities management or a similar customer-facing environment * Confident people leader who can manage, motivate and develop a small team * Commercially minded with experience owning occupancy, revenue or sales targets * Organised, proactive and operationally sharp. Comfortable with budgets, compliance and facilities management * Community builder at heart: you create environments where people want to be * Excellent communicator with strong customer care skills, able to adapt to members, landlords, suppliers and the wider team * A team player who is equally capable of working with minimal supervision * Familiarity with CRM tools (HubSpot preferred) and general tech confidence * Willingness to travel to Brighton for training during the initial onboarding period BENEFITS OF WORKING AT PROJECTS We value our people and are committed to creating an environment where you can thrive personally and professionally. As a small, collaborative team, we’re always open to hearing what matters most to you. * Professional Development Budget - A dedicated budget for courses, events, books, mentors or software, tailored through your personal development plan. * Profit Share Scheme - When the company does well, you share in that success. All team members are automatically enrolled. * Generous Annual Leave — 25 days plus bank holidays, with an extra day for every year at Projects (up to 5 additional days). * Upskilling & Training — Quarterly “Afternoon Tea Academy” workshops with external trainers, plus bespoke training in leadership, sales and B Corp. * Quarterly Team Socials — Team-chosen activities designed purely for fun and connection. * Recognition with Tacos — Virtual tacos via Slack to recognise colleagues’ efforts, exchangeable for rewards including restaurant vouchers and paid days off. * Monthly One-to-One Budget — A monthly budget to enjoy a coffee or drink with your manager outside the office. * Everyday Perks — Unlimited tea and coffee to keep you fuelled throughout the day. WHY PROJECTS? * Join a growing, values-led company with genuine career progression * B Corp certified - sustainability and community are embedded in how we operate * Real autonomy and ownership from day one * A supportive leadership team that invests in your development * The rare opportunity to shape a brand-new location from the ground up HOW TO APPLY If this sounds like the right role for you, we’d love to hear from you. J-18808-Ljbffr