Job Description
Purpose of the Role
Reporting to the Service Delivery Team Leader, you will play a key role in delivering high-quality IT support across the business. Responsible for managing and resolving complex incidents and service requests within agreed service levels, you will act as a senior escalation point for the Service Desk, providing expert technical support for end-user devices, applications, and infrastructure services.
You will take ownership of challenging technical issues, support the development of colleagues through knowledge sharing and mentoring, and contribute to continuous service improvement initiatives. This is a highly technical and fast-paced Service Desk environment, offering exposure to a broad range of technologies and business-critical systems. The role is ideally suited to an experienced Service Desk professional who is looking to further develop their technical expertise while taking on greater responsibility and leadership within the team.
What does the job involve?
Senior Service Desk Analyst • Manchester, Lancashire, UK
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