Content Designer

Job Reference: royalgreenwich/TP/1762/995 Number of Roles: 1 Type of Role: Fixed-term (12 months) Hours per week: 35 Main Location: Woolwich, London Closing Date: 09/08/2026 Job Category: IT / Digital Region / Division: The Woolwich Centre Directorate: Resources Job Introduction About us Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. We have a vision of a happier, healthier and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever digital strategy in 2020 and are currently updating it to shape what we’re working on for the next four years and beyond. It’s an exciting time to join us. Were searching for people-focused digital experts to join our team. We’re focused on improving services for our residents and making our borough truly digital. Theres plenty of opportunity for you to have your say and help shape our work. As a content designer in our Product team in Digital, Operations and Access, you’ll be part of a multidisciplinary team working on designing new products and improving existing ones. You’ll work closely with other council teams to improve information about their services, listening to their needs and balancing them with business and technical constraints. You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs. You’ll report to a senior content designer and play an active role in our content design community of practice. What youll do * Lead content design for our most complex products and services, working in the open with the user at the centre of all you do, including working across multiple product teams concurrently. * Work in multidisciplinary teams to deliver services end to end from discovery to live. * Contribute to content strategy for whole service transformation and product development. * Contribute to the creation of standards, guidance and style patterns for the council, ensuring content is human-centred, clear, accessible, helpful, inclusive and is of a high standard across all channels and services. * Work with people across the council to explain the benefits of content design and transfer skills wherever appropriate. * Support more junior members of the team to work in multidisciplinary teams, helping develop high-performing people. Who we’re looking for For this role, you’ll need to have some content design experience, ideally on multidisciplinary agile projects. You’ll also need experience of managing stakeholder relationships. We are looking for someone who shares our values and principles: * naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field * an advocate for user-centred practices, embedded within agile delivery * able to explain complex technical concepts in plain language * committed to improving residents’ lives and opportunities * demonstrating respect and fairness * taking ownership * doing things better * working together across the council These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. What we offer * 28 days’ annual leave, rising to 31 after 5 years’ service * Flexible and partly remote working arrangements * Mental health support, including an external counselling service * Long service awards * Learning and development opportunities, including apprenticeships * Staff networks for mental health, LGBTQ+ support, racial equality and more * Vouchers for free eye tests * Annual season ticket loans * Cycle to work scheme * Greenwich One Card which entitles you to discounts at local businesses How to apply To apply for this role, you must upload your CV and a statement of suitability that explains why you’re right for this position, highlighting relevant experience, values and career aspirations. We will hire people that are best for this role, this includes people from any background. We are passionate about building a workplace that creates a sense of belonging for everyone, irrespective of our visible or invisible differences. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. J-18808-Ljbffr