Registered Manager - Stoke on Trent

What we do

Crystal Care Solutions are a specialist, independent social care organisation who operate a number of residential and supported living units across the region. Established in 2007 we pride ourselves in providing in making an outstanding contribution to the children and young people we care for which is highlighted with 100% of our Residential Homes being rated Good or Outstanding with Ofsted. Our aim is to transform the lives of looked-after children.

An exciting opportunity has arisen to join the Crystal Care Solutions team as a Registered Manager within a 3 bed Specialist Therapeutic Home.

As a Registered Manager you will have the opportunity to make a real difference in the lives of children and young people, you won’t find a more rewarding career.

The successful candidate will be working Monday - Friday 9am until 5pm however you may be required to work additional hours as required by the needs of the business and the young people we care for.

Benefits

Crystal Care Solutions is a company committed to its employees. In addition to a competitive salary with additional sleep-in payments, we offer many additional benefits to our employees:

· Pension Auto-enrolment scheme

· ‘Pay Care Scheme’ funded by Crystal Care Solutions which gives you cash back for medical costs

· Employee Assistance Programme which includes a telephone advice line available 24/7 365 days a year

· Engage platform including discounts or free offers on hundreds of well-known high street and online brands

· 6.6 weeks annual leave plus an annual leave Service Award each year, up to a total of 1 extra weeks’ holiday after 5 years

· Support for your continued professional development such as funding for Level 5 in Leadership and Management, including fast tracked level 5 funded by the organisation

· Refer a Friend Scheme bonus for you and the friend you’ve recommended for a role

· DBS check paid for, and reimbursement of the cost for the update service each year

· Reimbursement of your Social Care Wales registration costs each year

· Enhanced maternity, paternity, adoption, shared parental package

What we need

We want to hear from caring, enthusiastic and dedicated individuals with a can-do approach who really care about the lives of young people. You’ll enjoy working with children and young people, supporting your team to achieve positive outcomes. You’ll create a safe, caring and supportive place to live for children and young people.

If you have managerial experience within Residential Childcare, this could be the perfect role for you.

Essential Job Requirements

· Provide a safe environment for the young people in our care

· Good communication skills with the ability to develop positive relationships with young people, colleagues and professionals

· Be a good team player to provide a high level of care and achieve positive outcomes

· Encourage the young people to be motivated and take part in activities, education and extracurricular activities

· Experience of and ability to lead staff teams to provide a high level of care within a residential childcare setting

· Have a knowledge of child development and appreciation of the needs of children and young people

· Have attention to detail ensuring correct information is recorded in all paperwork, keeping this up to date and organized for the managers review

· Be able to adapt working practice to the ethos of the home

· Have resilience, motivation and determination

· Can adapt to challenging and changing situations

· Be inclusive to all children & young people

· Diploma Level 3 qualified in Children and Young Person’s Workforce or equivalent

· Have 3 years’ work experience working with Children and Young People within a residential environment including 2 years at senior level

· Experience of Ofsted Inspections

· Experience of attending professionals meetings and working contributively with the professional network

· Experience of attending formal meetings and preparing formal reports

· Up to date knowledge of the current legislation governing the sector

· Have an understanding and can demonstrate confidentiality

· Strong knowledge of the Children’s Homes Regulations 2015 including the Standards for residential children’s homes

· Physical activities with the children and young people

· Demonstrate a commitment to personal development and acquisition of professional skills and further qualifications

· Be flexible and able to undertake shift work including weekends and sleep-ins.

· Ability to participate in ‘On-Call-Manager’ Rota and take calls out of hours.

· Safe holding and physical intervention

· Be confident in using Microsoft Office including Outlook, Excel and Word

· Apply for enhanced DBS disclosure and if applicable, overseas criminal records checks

· Full UK driving licence.

Desirable Attributes

· Level 5 Leadership & Management qualification or Level 4 Registered Manager Award, or equivalent

· Understanding of attachment and trauma in relation to young people

· Experience in a therapeutic setting

· Proven Ofsted inspection history

· Proven success in development of teams and individuals

Child and Adult Protections Statement

Crystal Care Solutions believe it is the responsibility of all staff at Crystal Care Solutions to ensure that the Health, Safety and Wellbeing of all Children, Young People and Young Adults is treated with upmost seriousness. Child and Adult Protection and Safeguarding are fundamental in reducing the risks to young people and allowing young people to live in a home that is free from fear or judgement.

Crystal Care Solutions has an in-depth policy that clearly demonstrates the responsibilities you need to undertake to comply with the organisation’s Safeguarding procedures which is provided to all staff during the recruitment process. This ensures all staff are aware of what is classed as abuse, how to support young people, who to tell and how to record a disclosure.

Successful applicants will be required to apply for enhanced DBS disclosure. Crystal Care Solutions is an equal opportunities employer and promotes Equal Opportunities in employment. As a company we oppose any form of unlawful discrimination. You are expected to comply with Crystal Care Solutions policy on Equal Opportunity to ensure that your work practice and actions re-enforce this at all times.

About The Role

Responsible for the overall leadership and management of a therapeutic children's residential home, ensuring high-quality therapeutic care, safeguarding, regulatory compliance, and positive outcomes for children and young people. The role includes leading staff, overseeing care planning, working with therapeutic professionals, managing resources and operational performance, and maintaining Ofsted standards and quality assurance processes.

Required Criteria

• Managerial experience and ability to lead staff teams within a residential childcare setting.
• Good communication skills and ability to develop positive relationships with young people, colleagues, and professionals.
• Attention to detail for accurate and organized record-keeping.
• Possess resilience, motivation, and determination.
• Ability to adapt to challenging and changing situations.
• Commitment to inclusivity for all children and young people.
• Hold a Diploma Level 3 qualification in Children and Young Person’s Workforce or equivalent.
• Have 3 years’ work experience with Children and Young People in a residential environment, including 2 years at a senior level.
• Experience with Ofsted Inspections.
• Experience attending professionals meetings and collaborating with professional networks.
• Experience attending formal meetings and preparing formal reports.
• Strong knowledge of the Children’s Homes Regulations 2015, including Standards for residential children’s homes.
• Commitment to personal development and acquisition of professional skills and further qualifications.
• Ability to participate in an ‘On-Call-Manager’ Rota and take calls out of hours.

Desired Criteria

• Hold a Level 5 Leadership & Management qualification or Level 4 Registered Manager Award, or equivalent.
• Understanding of attachment and trauma in relation to young people.
• Experience in a therapeutic setting.
• Proven positive Ofsted inspection history.
• Proven success in the development of teams and individuals.

Skills Needed

Managing Teams, Regulatory Compliance, Risk Management, Coaching and Mentoring, Attention to detail, Teamwork, Leadership, Communication, Empathy, Organisational skills

About The Company

Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.

Company Culture

At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.

We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.

Company Benefits

At Crystal Care Solutions, we believe that taking care of our team is just as important as taking care of the children and young people. That’s why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth.

Our benefits include competitive compensation, flexible scheduling options, paid time off, ongoing training and development opportunities, and access to wellness programs. We’re committed to creating a supportive work environment where employees feel valued, motivated, and equipped to succeed.

Vacation, Paid time off, Employee discounts, Gym membership or wellness programs, Casual dress, Referral bonus, Competitive salary, Free meals during shifts, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Blue Light Card, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

Salary

£55,500.00 - £69,500.00 per year