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Service Coordinator EngineeringFS Recruitment Services • Edinburgh, Midlothian, UK
Service Coordinator Engineering

Service Coordinator Engineering

FS Recruitment Services • Edinburgh, Midlothian, UK
17 days ago
Job type
  • Full-time
Job description

About the Role

We are recruiting on behalf of a leading organisation within the electronic security industry for an experienced Service Coordinator to join their Edinburgh office.

This is a fantastic opportunity for an organised and proactive administrator who enjoys working in a fast-paced environment. You'll play a key role in coordinating engineers, managing customer service requests, supporting service operations, and ensuring the smooth delivery of maintenance and support services.

Working closely with the Service Administration Supervisor and Service Manager, you'll be part of a collaborative team where your organisational skills and attention to detail will make a real impact.

Key Responsibilities

As Service Coordinator, your responsibilities will include:

  • Managing customer service requests and logging call-outs within the service management system.
  • Coordinating engineer attendance and ensuring all service calls are completed and accurately recorded.
  • Arranging remedial works, follow-up visits and equipment requirements.
  • Ensuring customers receive service reports following engineer visits.
  • Producing regular service reports and management information using Excel and PowerPoint.
  • Supporting the management of service contracts and maintaining accurate contract records.
  • Monitoring compliance reports and industry ...
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Service Coordinator Engineering • Edinburgh, Midlothian, UK

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