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GFIE- 494- Service Delivery - Administrative Officer - Gloucester, GloucestershireGoing Forward into Employment • Gloucester, England
GFIE- 494- Service Delivery - Administrative Officer - Gloucester, Gloucestershire

GFIE- 494- Service Delivery - Administrative Officer - Gloucester, Gloucestershire

Going Forward into Employment • Gloucester, England
20 days ago
Job type
  • Full-time
  • Part-time
Job description
This role at The Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months. We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers. Job Details Job Title: Administrative Officer Job Grade: AO Positions available: 8 Contract Length: 18 months Hours: The full-time working week in DWP is 37 hours. Working hours may be between 7.45 am and 8:00 pm Monday to Friday, and 8.45 am to 5:00 pm Saturday. Managers will agree working patterns and review as appropriate. Part-time and job sharing working patterns within working hours are available but must meet business needs. Location * Bristol co-location, Bristol City Council, 100, Temple Street, BRISTOL, Southwest BS1 6AG * Camberley Surrey Borough Council, Surrey Heath House, Knoll Road, CAMBERLEY, Surrey GU15 3HD * Gloucester Cedar House, Spa Road, GLOUCESTER, Gloucestershire GL1 1XL * Maidenhead JCP, 3, Park Street, MAIDENHEAD, Berkshire SL6 1SP * Staines JCP, 62, London Road, STAINES, Greater London TW18 4HB * Swindon JCP, Spring Gardens House, Princes Street, SWINDON, Wiltshire SN1 2HY Responsibilities * Provide excellent customer service and demonstrate strong face to face communication skills with a diverse range of claimants, some with very complex needs. * Encourage those claimants accessing UC to apply online and maintain their claims independently online where possible. * Offer appropriate support to claimants claiming benefits, encouraging ownership and claimant responsibility for their claim to prepare for how their benefit might change in the future. * Provide coaching support to claimants, signposting to an appropriate provider if necessary. * Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy. * Have the ability to handle sensitive and challenging situations with claimants. * Identify the right actions and interventions to best support UC claimants and refer to the work Coach where appropriate. Person Specification * Be competent in delivering a quality service to a diverse claimant base. * Undertake self‑serve learning to meet requirements of the role and enhance your digital confidence. * Ability to work flexibly to meet changing priorities, managing a diverse workload. * Be able to confidently tailor the service to meet the needs of the individual. * Act on feedback to enhance quality of service delivery. * Take ownership of complaints and support their resolution. * Be able to provide support where appropriate to claimants who require assistance. Benefits Salary: Pay Zone Outer London £29,722; Pay Zone Inner London £29,722. Salaries increase in line with NLW with effect from 1st April 2026. Other benefits include access to learning and development, a buddy system, and flexible working patterns. J-18808-Ljbffr
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GFIE- 494- Service Delivery - Administrative Officer - Gloucester, Gloucestershire • Gloucester, England

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