Talent.com
TUI
CRM & Customer Analytics ManagerTUI • Luton, U
CRM & Customer Analytics Manager

CRM & Customer Analytics Manager

TUI • Luton, U
21 days ago
Job type
  • Full-time
  • Part-time
Job description

Join TUI and help us understand our customers better. As our CRM & Customer Analytics Manager, you'll provide CRM and customer analytics support within UKI, analysing customer data and delivering insights that optimise customer relationship strategies to drive engagement, retention, and value growth.

The role will be published until 17th August 2026.

ABOUT OUR OFFER

  • Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
  • Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
  • A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
  • Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
  • Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

  • You'll analyse results of CRM campaigns and activities, supporting the implementation of A/B tests while preparing post-campaign reports with key metrics and insights.
  • Collecting and analysing customer data from various sources, you'll identify patterns and trends in customer behavior to support customer profiling initiatives.
  • We'll look to you to assist in implementing customer segmentation models, analysing segment performance and characteristics while supporting targeting strategies for different customer groups.
  • Analysing customer interactions across touchpoints, you'll support customer journey mapping initiatives and identify potential pain points in the customer experience.
  • Your role will involve creating and maintaining regular CRM and customer reports, updating dashboards with current customer metrics while ensuring data accuracy and consistency.
  • Working closely with the Marketing & Sales Analytics team, CRM team, Performance Marketing team, Digital Sales team, and CRM platform vendors, you'll respond to ad-hoc requests and provide analytical support for customer-focused initiatives.

ABOUT YOU

  • You’ll have a relevant qualification, such as, a degree in a quantitative field like Statistics, Mathematics, Economics, or Business Analytics, or relevant experience.
  • Your 1-3 years of experience in data analysis, preferably in CRM or customer analytics, demonstrates your proficiency in data analysis tools and techniques.
  • You bring knowledge of SQL and experience with data visualisation tools along with understanding of CRM metrics and customer lifecycle concepts.
  • You possess strong analytical and problem-solving skills with good attention to detail and data accuracy.
  • Your ability to communicate findings clearly and concisely helps you collaborate effectively with team members on analytics projects.
  • You have knowledge of customer segmentation techniques with understanding of statistical methods and aptitude for use of AI tools (desirable: experience with CRM platforms).

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.


We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Create a job alert for this search

CRM & Customer Analytics Manager • Luton, U

Similar jobs

Senior BI & Analytics Delivery Lead

AdditionWatford, England, GB
Full-time

A major UK organisation behind one of the country’s most recognisable consumer brands is undergoing a large-scale transformation, with data and analytics at the heart of it.This role plays a key pa... Show more

 • Promoted

Lead Product Manager - Supplier Onboarding, Data & Audits

Tesco TechnologyWelwyn Garden City, England, GB
Full-time

We have an exciting opportunity for an experienced Lead Product Manager to join Tesco’s Supplier & Partner Team, to lead the vision & strategy of our Supplier Onboarding, Data & Audits product team... Show more

 • Promoted

CRM Implementation Manager

Blue Pelican Consulting LimitedWelwyn Garden City, ENG, GB
Temporary

Welwyn Garden City, hybrid working with two days per week in the office.The CRM strategy is already in place.The customer journeys have been mapped and the communications plan is ready.Your role is... Show more

 • Promoted

Customer / Account Manager - £45,000 - £50,000 A Year

Insight SelectNorth Hertfordshire, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Manage customer accounts, drive revenue, and ensure client satisfaction within the commercial sector. Show more

 • Promoted

Practice Manager

MyDentistGodmanchester, Cambridgeshire, GB
Full-time

Your future, as a Practice Manager at mydentist.Submit your CV and any additional required information after you have read this description by clicking on the application button.Youll be joining us... Show more

 • Promoted

Project Manager - Customer Care & Experience

ASOS.comWatford, England, GB
Full-time

We are currently looking for a Customer Care & Experience Project Manager to drive the delivery of key transformation workstreams and to continue to build an even more customer‑centric business.The... Show more

 • Promoted

Senior ML Engineer — Customer Solutions, Remote & Equity

NLP PEOPLESt Albans, England, GB
Remote
Full-time

NLP PEOPLE, a rapidly growing startup in St Albans, is seeking a Machine Learning Engineer to build AI products and automate customer processes.The ideal candidate has 5+ years of experience and st... Show more

 • Promoted

Customer Experience Transformation Project Manager

慨正橡扯Watford, England, GB
Full-time

Watford is looking for a Customer Care & Experience Project Manager to lead key transformation initiatives.This role ensures the timely delivery of projects aligned with the company's vision of a c... Show more

 • Promoted

Internal Account Manager

Greaves Recruitment Solution LtdBedford, GB
Full-time

The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies.Internal Account Manager are part of the Large Customer Deve... Show more

 • Promoted

Influencer Manager

Coolr SocialHarrow, England, GB
Full-time

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.Completely wired into popular culture, our work connects brands with their audie... Show more

 • Promoted

Analytics Consultant – Marketing Mix Modelling

Peaple TalentHarrow, England, GB
Full-time

Analytics Consultant – Marketing Mix Modelling (MMM).Salary: £45,000 – £55,000 + Benefits.Peaple Talent is proud to be partnering exclusively with a world‑renowned agency that empowers the biggest ... Show more

 • Promoted

Customer Success Manager – AI-Driven Growth

SAPWest Drayton, England, GB
Full-time

SAP Academy for Customer Success in the United Kingdom offers a 10‑month learn‑apply program for early career professionals.You’ll train across classroom and field phases, guided by a senior CSM, a... Show more

 • Promoted

Senior Service Delivery Manager

Costa CoffeeSt Albans, England, GB
Permanent

Senior Service Delivery Manager, Permanent.Lead the delivery and operational performance of critical Digital and Loyalty platforms that power Costa’s customer experience across multiple global mark... Show more

 • Promoted

Global Data Modelling & Analytics Lead

RESKings Langley, England, GB
Full-time

A forward-thinking data solutions company is looking for a global data modelling lead.This role requires strong expertise to design and implement global data models that support finance and HR func... Show more

 • Promoted

Product Marketing Manager - Hardware

F4P RecruitHayes, ENG, GB
Full-time

London, UK (Hybrid 3 Days Office / 2 Days Home).Car Allowance + 35% Bonus Scheme.Shape the Future of Digital Capture Technology.Are you a commercially minded Product Marketing professional with a p... Show more

 • Promoted

Customer Relationship Manager

Barchester HealthcareGosmore, ENG, GB
Full-time

Competitive salary plus commission (12 month Maternity cover).Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.We are looking for a professional sale... Show more

 • Promoted

People Analytics Consultant

Aaron Wallis Sales RecruitmentSt Albans, England, GB
Full-time

Aaron Wallis Sales Recruitment | People Analytics Consultant.The ability to interpret data and translate it into compelling stories is the key priority for this role.Are you passionate about transf... Show more

 • Promoted

Event Technology & Delegate Engagement Manager (FTC)

IGD (Institute of Grocery Distribution)Watford, England, GB
Full-time

Event Technology & Delegate Engagement Manager (FTC).Event Technology & Delegate Engagement Manager (FTC).IGD (Institute of Grocery Distribution).Event Technology & Delegate Engagement Manager (FTC... Show more

 • Promoted

Global Commercial Analytics & Demand Planning Lead

Proclinical GroupHatfield, England, GB
Full-time

Proclinical Group is seeking a Commercial Analyst and Demand Planning Manager to steer forecasting, insights, and decision-making across international markets.Your role focuses on robust forecasts,... Show more

 • Promoted

Customer Insights Manager

Wasabi Co. LtdChurch End, Greater London, GB
Full-time

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation.Submit your CV and any additional required information after you have read this description by... Show more