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Soho House
Sales & Operations Assistant, Soho HomeSoho House • London, England, UK
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Sales & Operations Assistant, Soho Home

Sales & Operations Assistant, Soho Home

Soho House • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

The Role...

The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams this role is responsible for ensuring smooth order management accurate reporting and excellent customer service across all accounts.

Key Responsibilities..

  • Responsible for the full administration support of the Wholesale and Clearance channels.
  • Own and master all internal order systems and be the go-to person for related operational requests.
  • Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
  • Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
  • Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery ensuring timely and accurate fulfilment.
  • Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
  • Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
  • Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
  • Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
  • Provide timely and professional customer service responding to related accounts queries and resolving issues efficiently.
  • Build positive working relationships with customer counterparts and internal stakeholders.
  • Own the product upload on marketplace platforms.
  • Support the coordination and execution of sample sales and off-price B2C activities.
  • Maintain accurate sales records documentation and reporting across all systems.

Skills & Experience

  • Previous experience in wholesale sales support or customer operations ideally within fashion beauty or lifestyle.
  • Highly organised with strong attention to detail and the ability to manage multiple priorities.
  • Strong communication and interpersonal skills.
  • Excellent administrative and coordination capabilities.
  • Proactive and solutions-oriented mindset.
  • Strong Excel and reporting skills.
  • Ability to work collaboratively across multiple departments in a fast-paced environment.
  • Customer-focused with a professional and positive approach

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to grow your career.

  • Soho Friends Membership
  • 50% off Food & Drink 7 days a week
  • Staff Room Rates
  • Private Health and Dental Care
  • Weekly Pay
  • Life Assurance
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In Office Dog Policy on Fridays
  • Season Ticket Loan
  • Christmas Office Closure
  • In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping gym memberships holidays insurance and much more
  • Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to.


Required Experience:

Junior IC


Employment Type : Full Time
Experience: years
Vacancy: 1

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Sales & Operations Assistant, Soho Home • London, England, UK

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