As the first point of contact for hire customers the Hire Controller will coordinate hire contracts on-hires off-hires deliveries collections and fleet utilisation while working closely with internal teams and suppliers to ensure customer expectations are exceeded. If you are passionate about customer service enjoy building relationships and have a keen eye for detail we would love to hear from you.
Key Responsibilities:
Managing the full hire contract process including on-hires off-hires extensions and customer administration.
Processing customer orders accurately and efficiently.
Coordinating equipment deliveries and collections to meet customer requirements.
Monitoring hire fleet utilisation and availability to maximise customer satisfaction and profitability.
Acting as the primary point of contact for rental customers providing exceptional service and support.
Building strong relationships with customers and providing quotations for service and repair requirements.
Working closely with sales workshop operations customer support and supplier partners to ensure equipment and services are delivered on time.
Resolving invoice queries and disputes in a timely manner working with customers suppliers and finance teams.
Maintaining accurate records contracts quotations and fleet information.
Supporting the regional sales team with sales administration and order processing activities.
Ensuring all hire-related documentation and systems are kept up to date and compliant with company procedures.
Knowledge Skills and Experience:
Experience working within a hire service workshop or fleet management environment.
Knowledge of construction equipment heavy equipment or related technology products.
Proven ability to deliver excellent customer service and build strong customer relationships.
Strong organisational skills with excellent attention to detail.
Ability to manage multiple priorities and work effectively under pressure.
Excellent verbal and written communication skills.
Experience using Microsoft Office including Excel Word and Outlook.
Knowledge of sales order processing and administration systems.
What We Offer:
In addition to a competitive salary bonus 25 days holiday you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.
Hire and Service Controller • Cannock, England, UK
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