As the first point of contact for hire customers the Hire Controller will coordinate hire contracts on-hires off-hires deliveries collections and fleet utilisation while working closely with internal teams and suppliers to ensure customer expectations are exceeded. If you are passionate about customer service enjoy building relationships and have a keen eye for detail we would love to hear from you.
Key Responsibilities:
Managing the full hire contract process including on-hires off-hires extensions and customer administration.
Processing customer orders accurately and efficiently.
Coordinating equipment deliveries and collections to meet customer requirements.
Monitoring hire fleet utilisation and availability to maximise customer satisfaction and profitability.
Acting as the primary point of contact for rental customers providing exceptional service and support.
Building strong relationships with customers and providing quotations for service and repair requirements.
Working closely with sales workshop operations customer support and supplier partners to ensure equipment and services are delivered on time.
Resolving invoice queries and disputes in a timely manner working with customers suppliers and finance teams.
Maintaining accurate records contracts quotations and fleet information.
Supporting the regional sales team with sales administration and order processing activities.
Ensuring all hire-related documentation and systems are kept up to date and compliant with company procedures.
Knowledge Skills and Experience:
Experience working within a hire service workshop or fleet management environment.
Knowledge of construction equipment heavy equipment or related technology products.
Proven ability to deliver excellent customer service and build strong customer relationships.
Strong organisational skills with excellent attention to detail.
Ability to manage multiple priorities and work effectively under pressure.
Excellent verbal and written communication skills.
Experience using Microsoft Office including Excel Word and Outlook.
Knowledge of sales order processing and administration systems.
What We Offer:
In addition to a competitive salary bonus 25 days holiday you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.
Hire and Service Controller • Cannock, England, UK
HS2, Britain’s new high-speed railway is at peak construction.Balfour Beatty VINCI is HS2’s construction partner in the Midlands, responsible for delivering 90km of the route, from Long Itchington ... Show more
Petalite Birmingham, England, United Kingdom.Petalite Birmingham, England, United Kingdom.This range is provided by Petalite.Your actual pay will be based on your skills and experience — talk with ... Show more
School of Coding & AI is a fast-growing education group delivering career-focused learning across higher education, digital skills, AI, health, business and wider professional programmes.We are an ... Show more
School of Coding & AI is a fast-growing education group delivering career-focused learning across higher education, digital skills, AI, health, business and wider professional programmes.We are an ... Show more
Reporting & Governance Manager.Are you the right candidate for this opportunity Make sure to read the full description below.Birmingham (3 days per week onsite).We are looking for an experienced Re... Show more
School of Coding & AI is a fast-growing education group delivering career-focused learning across higher education, digital skills, AI, health, business and wider professional programmes.We are an ... Show more
EA First Birmingham, England, United Kingdom.Direct message the job poster from EA First.My client a Private Equity backed support services business is seeking a Financial Controller based in Birmi... Show more
A leading service provider in refrigeration is looking for an IREF Service Sales Representative to drive revenue through sales of service contracts and preventive maintenance agreements.This role r... Show more
Halliday Marx is seeking a Financial Controller for a rapidly scaling manufacturing business in West Bromwich.This role involves hands-on leadership, managing day-to-day finance functions, and the ... Show more
Morson Edge is recruiting a Credit Controller for a Wolverhampton-based role.The contract runs for 6 months with a hybrid pattern requiring 3 days on-site.The position involves monitoring aged debt... Show more
A leading HVAC Service organisation is seeking an Area Sales Manager to drive growth in the Midlands region.You will be responsible for building relationships with service agreement customers and e... Show more
Our Client, is the global leader in the design and manufacture of high-performance plastic and rubber extrusion lines.The company's mission is to supply technologically advanced extrusion solutions... Show more
HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the worlds leading manufacturer of hydraulic cartridge v... Show more
Our client is a well-established financial services business headquartered in Birmingham.Operating in a highly regulated environment, the firm delivers a broad range of services across the UK marke... Show more
A manufacturing business is seeking an experienced.This is a hands-on role focused on enhancing the quality and timeliness of financial information, providing management with better insight to supp... Show more
A leading company in the insurance sector in Birmingham is seeking a Credit Controller to manage accounts and help streamline billing processes.The ideal candidate will have previous credit control... Show more
This range is provided by GTS Group Ltd.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.GTS Transportation is working with a well-established cl... Show more
At Turner & Townsend we’re passionate about making the difference.That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create ... Show more
Birmingham, (Hybrid) | FMCG | Managing a team of 12.This is a pivotal role, managing a team of.As Group Finance Controller, you will be responsible for:.Leading and developing a team of 12 across f... Show more
Exciting opportunity to join a high growth SME operating in the Care Sector.We are a fast-growing business and this role will play an integral part in that growth journey.We are looking for a dynam... Show more
