Project Support Associate

Job Title: Project Support AssociateFunction:Communications and Marketing - Voice of the CustomerLocation: Hybrid - within one of our Offices (Nottingham Alfreton Wakefield or Daresbury)Contract type: Secondment / Fixed Term Contract 12 months Salary:37502Closing Date:Tuesday 28th July 2026This role sits within the Customer Voice team and focuses on ensuring the voice of NHS customers is captured analysed and translated into meaningful action across NHS Supply will coordinate customer forums and advisory groups gather and report customer insight for senior stakeholders maintain project documentation including action and risk logs and support the delivery of customer engagement activities. Working across multiple business functions youll build strong stakeholder relationships influence positive outcomes and help drive continuous improvement in how NHS Supply Chain communicates with and serves its customers. Success in this role requires strong organisation project coordination stakeholder management and the ability to turn customer feedback into actionable business day you will:Collect monitor and triage customer insight data to support building a monthly report to be shared with senior stakeholders across NHS Supply ChainArrange and attend customer forums and panels led by the Customer Voice team recording meeting outcomes and actions and circulating to attendeesProvide key strategic support to the NHS Supply Chain Regional and National Advisory Forums to ensure the business is held to account in achieving its business objectives and providing the best possible service to the NHSSupport the team to ensure action and risk logs are maintained Work cross functionally to ensure slide packs and content are pulled together ahead of time for national customer forumsWork with the Customer Voice team to develop ways of working and support process development across the business to ensure we communicate clearly with customersLook to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issuesWhat can we offer youWe want to reward you for your passion enthusiasm and hard work so we offer much more than a competitive salary:Hybrid working opportunities giving you the flexibility to work collaboratively in the office and recognise our employees hard work and contributions with annual bonus schemes long service and colleague recognition awards.27 days holiday plus bank are dedicated to your development through in-house training support and access to external qualifications to maximise your potential.A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance pension scheme (with us contributing 12% when you contribute 6%).Access to our Flexible Benefits Scheme where you can choose from a variety of benefits such as Life Insurance Critical Illness Cover Income Protection Health Cash Plan Dental Insurance and additional pension contributions that suit you.2 days of paid volunteering leave allowing you to give back to your to many discounts from the Blue Light Card to NHS Supply Chain who are weOur role is to support the NHS to save lives and improve health. We are a part of the NHS family and our role is to source deliver and supply healthcare products services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres managing relationships with more than a thousand suppliers and delivering more thanorders each year to more than 17000 all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient skills will help you thrive in this roleStrong engagement administration and project management skillsPro-active by nature with a real drive to make and sustain change for the better Experience of delivering projects and working within a customer facing environment with operational experienceAbility to prioritise accordingly whilst managing several pieces of work / projects simultaneouslyExperience of working with a wide range of stakeholders including senior leadership and ability to influence and hold stakeholders to timelinesLeveraging a wide network to provide insight and influence outcomesMinimum C Grade in English and Maths GCSEOur Inclusive Commitment At NHS Supply Chain we are committed to building an inclusive environment where difference is not only valued but celebrated giving everyone the opportunity to thrive in their career. Developing our people is key to our success so if this role sounds like the right next step in your career but your experience doesnt match perfectly with the job advert we encourage you to still apply. Struggling to complete our application form and require additional support Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

Required Experience:

IC

Employment Type : Contract
Experience: years
Vacancy: 1