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Kuehne+Nagel
Sea Logistics Reefer Customer Care Brokerage SpecialistKuehne+Nagel • Hounslow, London, UK
Sea Logistics Reefer Customer Care Brokerage Specialist

Sea Logistics Reefer Customer Care Brokerage Specialist

Kuehne+Nagel • Hounslow, London, UK
22 days ago
Job type
  • Full-time
Job description

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care BrokerageSpecialist to join us in London - Heathrow.You will be responsible forensuring that our customers experience is a positive oneeach and everytime they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided

How you create impact
  • Focus on improving customer satisfaction by delivering high quality services to beevidencedvia our NPS customer thermometer
  • Ensure service excellence by leveraging a high level of forwarding and market knowledge
  • Monitor customer shipmentsin order toprovide proactive updates to customers and to problem solve (by collaborating with otherstake-holders) in anticipation of a customer complaint
  • Document, investigate and conduct root cause analysis on any deviations using oursystems (TIP system/ EQMS/CoreLog, NPS)
  • Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard)
  • Inclusion and transfer of customer requirements into oursystems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables
  • Field complaint calls and provide problem...
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Sea Logistics Reefer Customer Care Brokerage Specialist • Hounslow, London, UK

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