Delivery Specialist

Description

Delivery Specialist

Drive change. Embrace innovation. Shape the future of banking.

At Castle Trust Bank we pride ourselves in being a fintech challenger bank providing specialist property mortgages retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on a Hybrid basis working 3 days a week in the office and 2 days from home

The role and what youll deliver:

Castle Trust Bank is looking for an ambitious and highly motivated Delivery Specialist to join our growing Technology team.

This role is perfect for someone who has gained early experience in project delivery Business analysis technology or consulting and is looking to accelerate their career within a dynamic and fast-paced challenger bank.

We are particularly interested in individuals who are excited by emerging technologies automation Artificial Intelligence data and who want to play a hands-on role in delivering transformation change initiatives for the Bank to improve customer outcomes and business performance.

Working closely with Business Stakeholders Business Analysts Delivery Managers and third-party partners you will support the successful delivery of strategic technology and business change initiatives across our Savings Property Retail Finance and Shared Services functions.

This is a varied and rewarding role that combines project delivery Business analysis stakeholder engagement and innovation. It also offers a fantastic opportunity to develop into a future Delivery Manager and technology leader.

What youll bring:

We are looking for a curious proactive and technology-minded individual with a passion for innovation strong problem-solving skills and a collaborative approach who takes ownership embraces continuous learning and thrives in delivering positive outcomes across business and technology teams. The ideal candidate will have an interest in emerging technologies and digital transformation with familiarity of modern banking technologies and transformation programmes and an awareness of banking lending or savings products enabling them to contribute effectively to the Banks ongoing growth and innovation agenda.

You will:

Delivery & Change Management

• Support the delivery of technology and business change initiatives from concept through to implementation.
• Assist with project planning milestone tracking and management of risks issues dependencies and actions.
• Coordinate activities across business teams technology teams and external suppliers.
• Support project governance activities including status reporting Steering Groups and project reviews.
• Help ensure projects are delivered on time within scope and aligned to business objectives.

Innovation & Continuous Improvement

• Explore emerging technologies including Data Generative AI and SaaS platforms.
• Identify opportunities to improve processes through automation data analytics and AI-driven solutions.
• Contribute ideas that enhance efficiency customer experience and colleague productivity.
• Support proof-of-concept and experimentation activities for new technologies.
• Champion innovation and a culture of continuous improvement.

Business Analysis & Requirements

• Support the gathering analysis and documentation of business requirements.
• Assist in defining business processes customer journeys and acceptance criteria.
• Support solution reviews to ensure delivered capabilities meet business needs and expectations.

Stakeholder Engagement

• Build strong relationships with colleagues stakeholders and third-party partners.
• Act as a key point of coordination between business and technology teams.
• Communicate progress risks issues and decisions effectively.
• Support business readiness and change adoption activities.

Quality & Operational Readiness

• Support testing implementation and operational readiness activities.
• Ensure risks issues and dependencies are identified and managed appropriately.
• Participate in post-implementation reviews and lessons learned exercises.

In addition you will have:

Essential

• Experience in project delivery business analysis or change management within a technology focussed operation.
• Exposure to digital transformation automation AI or data-led initiatives.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving capabilities.
• Experience facilitating workshops meetings or stakeholder discussions.
• Comfortable working with both technical and non-technical audiences.
• Experience using delivery and collaboration tools such as Jira Azure DevOps Asana or similar.
• Demonstrates initiative ownership and a desire to learn and grow.

Desirable

• Experience within Financial Services or another regulated environment.
• Exposure to Agile delivery methodologies.

Qualifications

Essential

• Educated to A-Level standard degree level or equivalent professional experience.
• Demonstrable commitment to professional development and continuous learning.

Desirable

• Degree in Business Technology Computer Science Engineering or a related discipline.
• PRINCE2 Foundation Agile Foundation Scrum Fundamentals or similar qualifications.
• Business Analysis certification (BCS IIBA or equivalent).
• AI Data Analytics or Process Improvement certifications.

Why join Castle Trust Bank

• Competitive salary
• Performance bonus (based on individual and company performance)
• Generous contributory pension through Hargreaves Lansdown
• Life Assurance
• 25 days holiday option to buy/sell 5 days
• Additional paid volunteering day
• Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
• Free access to BHSF Rise EAP to support colleague health and wellbeing
• Gym discounts
• Season ticket travel loans (if applicable)
• A supportive inclusive culture where your work has real impact

Caught your attention If so wed love to talk to you and tell you more about what its like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities please contact

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1