The Alexa for Shopping design team is seeking a Senior Conversation Experience Designer to help us invent features for Amazons personalised agentic AI assistant. Our new experience brings together the best of Rufus and Alexa to deliver a more personal helpful shopping experience across a wide range of surfaces and devicesfrom the Amazon Shopping app and website to Echo Show where customers can now browse and shop the full Amazon store using voice touch or both.
To thrive in this role you must be a pioneer with an inventors spiritsomeone with a strong command of language (both inputs and outputs) who is passionate about technology and innovation. You can work at pace handle several projects and quickly interpret brand and customer requirements to translate them into appropriate voice and tone. You know how to present ideas professionally through a strategic and creative lens. You must be comfortable working with project briefs and managing stakeholder inputs functional requirements and timelines. You have a solid understanding of conversation design fundamentals combined with a deep understanding of how to collaborate with UX designers researchers product management engineering data science and operational teams as you go from early-stage product concepts to launches of new features and experiences.
Key job responsibilities
- Develop high-level customer experience strategy for both the near and long term
- Design conversational frameworks and conversational flows partnering with UX Designers on accompanying GUI components
- Work with Science and Editorial teams to help train the LLM to generate content that matches the intention of the designs
- Present design work to the user experience team product team engineering team leaders and partner organisations for review and feedback
- Collaborate with other design team members on experiences frameworks processes and best practices
- Work with our UX research and data analysis teams to assess and optimise new and existing features
- Navigate ambiguityincluding shifts in direction and rapidly evolving customer expectationsand bring clarity to design decision-making through your work
- Have an available online portfolio
- Bachelors or higher degree in Interaction Design Human-Computer Interaction (HCI) User Experience Design Linguistics Psychology or a related field or equivalent professional experience demonstrated through a strong portfolio
- 8 years of experience in conversation design or VUI design
- Fluent in English (written and verbal)
- Unwavering attention to detail and an acute awareness of why it matters
- Experience designing for LLM-enabled customer experiences
- Strong time management skills with the ability to manage competing demands and meet tight deadlines
- Strong communication and collaboration skills
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Senior Conversation UX Designer, Alexa for Shopping • London, England, UK
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