Part-Time Station Gateline Assistant - A Rewarding Career in Rail Travel
\n\nLocation: East Kilbride/Hairmyers (Must be within a 45-minute travel distance)
\nSalary: During training - £15,091 per annum
\nAfter Training - £17, 564 per annum + 3% commission
\nContract: Permanent, Part-time 23 hours per week.
\nHours: Various shifts and weekend working
\n\nLooking for a role where you can thrive, grow, and make a difference?
\n\nJoin a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
\n\nWhat You'll Be Doing:
\n\nProvide customer information and assistance, including support for wheelchair users.
\nIssue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
\nCheck tickets and supporting documents.
\nEnsure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
\nMaintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
\nOperate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
\nAssist with customer direction and queue management to maintain smooth movement through the gateline area.
\nCarry out queue-busting duties as required.
\nMonitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
\nEmpty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
\n\nWho We're Looking For:
\nWe welcome applicants who:
\n\nHave a warm, engaging approach and love connecting with others.
\nExcel in communication-building trust and rapport with passengers.
\nThrive in a supportive team culture while being confident working independently.
\nHave the ability to manage ramps (training provided).
\nAre motivated to learn and develop in a rewarding role.
\n\nWhy Join Us? Because We Invest in You.
\n\nWorking for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
\nContributory Final Salary Pension Scheme-ensuring long-term financial security.
\nFree & discounted rail travel-helping you and your family stay connected.
\nGenerous holiday allowance-so you have time for yourself and your loved ones.
\nEnhanced family leave policies-including maternity, paternity, and adoption leave.
\nLife insurance cover-equivalent to 4x your annual salary.
\nExclusive discounts-on shopping, fitness, and healthcare plans.
\n\nCommitment to Diversity & Inclusion
\n\nThis organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
\n\nReady to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Part Time Station Gateline Assistants - Hairmyers • East Kilbride, SCT, GB
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