Assistant Manager (Pharmacy Operation Leicester)

Are you someone who enjoys leading from the front supporting people and making things happen day to day

At Boots being an Assistant Manager means creating a team and environment that customers and patients trust somewhere they feel welcome looked after and want to come back to. Guided by our purpose With You. For Life. youll play a key role in bringing that to life supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter.

This opportunity is based within our city centre pharmacy operation which supports patients across the UK by dispensing and fulfilling online prescription orders that are delivered directly to patients through a postal service. Working alongside two other Assistant Managers and reporting to the Deputy Manager youll lead a team of around 30 colleagues in a fast-paced pharmacy-focused environment where operational excellence and patient care go hand in hand.

Youll lead and support your team day to day setting clear expectations coaching individuals and helping them grow while also taking ownership of how things run. From supporting the safe and efficient fulfilment of prescription orders to driving operational standards and performance youll be at the heart of it all.

This is a hands-on leadership role where youll be balancing people performance and operations leading your team shaping the experience for patients and colleagues and taking real ownership of how your area performs. If youre looking for a role that enables you to make a real impact every day this could be the opportunity for you.


What youll be doing

As Assistant Manager youll report into the Deputy Manager and work closely with the wider leadership team to support the day-to-day operation and performance of the pharmacy.

Leading a team of approximately 30 colleagues youll create a positive and supportive environment where people feel confident capable and motivated to perform at their best. Youll play a key role in ensuring prescription orders are fulfilled safely accurately and efficiently while maintaining high standards across the operation.

You will:

• Lead your team to deliver strong performance while providing great care to customers and patient
• Create a positive supportive team environment where people feel confident capable and motivated
• Coach develop and line manage your team through regular conversations feedback and clear expectations and goals
• Be responsible for the day-to-day running of your area including planning scheduling staffing and prioritising workload
• Maintain high operational standards ensuring prescription orders are fulfilled safely accurately and efficiently
• Take ownership of stock availability cost control and loss prevention
• Ensure the operation is always safe legal and compliant by completing audits checks and risk assessments
• Use data reports and operational insight to identify opportunities and take action
• Support continuous improvement initiatives that enhance colleague and patient experience
• Lead confidently in the absence of senior leaders taking accountability for decisions and performance

As part of the leadership team youll work a rotating shift pattern supporting the operation across its opening hours of 7:00am8:00pm Monday to Saturday and 9:00am3:00pm on Sunday. The role follows a two-week rotation working 7:00am3:00pm in week one and 12:00pm8:00pm in week two. Youll work one in every two Saturdays and receive a day off during the week when a Saturday is worked.


What youll need to have (our must-haves)

• Experience leading and managing a team in a customer-facing operational or healthcare environment
• Proven ability to take ownership of performance and drive a team to deliver results
• Experience coaching developing and managing the performance of other
• Strong organisational skills including planning rotas managing absence and prioritising workload
• Confidence leading teams and making decisions in a fast-paced environment
• A clear understanding of the importance of compliance safety and operational standards
• A collaborative personality able to succeed in a team-centred environment
• Confidence using systems reports and data to make decisions
• Passionate about delivering both excellent customer care and strong operational outcomes

It would be great if you also have

• Experience line managing larger teams
• Experience managing store or operational processes such as stock control loss prevention audits or productivity measures
• Experience working in a pharmacy healthcare fulfilment or other regulated environment
• An NVQ2 in Pharmacy Services (or other UK equivalent) or a willingness to work towards a Pharmacy qualification

This is an exciting opportunity to join a unique Boots pharmacy operation that supports patients nationwide. Based in a city centre location with excellent transport links and on-site parking available youll play a key role in leading a large team delivering an essential healthcare service and helping to make a real difference to patients across the UK every day.


Where your brilliance can take you

At Boots your career can be as ambitious as you are. As an Assistant Manager youll be perfectly placed to build your leadership capability and take your next step.

That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus such as Operations Beauty or Pharmacy giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience.

You could also progress into more senior leadership roles such as becoming a Deputy General Manager in one of our flagship locations or stepping into a Store Manager role to lead your own store.

There are also opportunities beyond stores. If youre interested in moving into our Nottingham Support Office there are a wide range of roles across areas such as Commercial HR Marketing Buying Strategy Finance and Supply Chain.

Whatever path you choose well give you the tools training and support to be brilliant with Boots building a career you can be proud of.


Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying gym discounts life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health our Employee Assistance Programme

Theres lots more in our rewards and benefits package MyBoosts our way of helping you get the most out of the good stuff. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.


We hope to hear from you soon.
Be brilliant with Boots.

Need To Know
Looking for something different from a traditional retail Assistant Manager role Join our city centre pharmacy operation in Leicester Gallowtree Gate where youll lead a large team of 30 delivering a vital service to patients this fast-paced pharmacy-focused environment youll combine leadership coaching and operational management to help ensure patients receive their medicines safely and efficiently.

Keywords
Retail Stores Management Customer Assistant Manager Customer Service Manager FMCG Store Leadership Sales Retail Sales Trainee

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1