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Automotive Support Technician - IMI 4Reed • Settle, North Yorkshire, UK
Automotive Support Technician - IMI 4

Automotive Support Technician - IMI 4

Reed • Settle, North Yorkshire, UK
28 days ago
Salary
£55,000.00 yearly
Job type
  • Full-time
Job description

This is an exciting opportunity to join a growing automotive manufacturer with a strong focus on innovation, quality, and customer satisfaction. The business operates across multiple international markets and is committed to developing advanced vehicle technologies, including conventional, hybrid, and electric vehicles.

With a global presence and an expanding dealer network, the company continues to invest in product development, technical excellence, and aftersales support to deliver an exceptional customer experience.

Key Responsibilities

  • Take ownership of reported technical issues and manage cases through to resolution using the technical support system.
  • Provide field-based technical support to the dealer network and produce detailed visit reports.
  • Prioritise and manage multiple complex technical cases simultaneously.
  • Escalate unresolved issues to engineering teams, ensuring timely and customer-focused solutions.
  • Support Quality teams in the investigation and resolution of product-related concerns.
  • Assist Customer Experience teams with technical input relating to customer complaints.
  • Contribute to the ongoing development and improvement of technical support processes and systems.
  • Review technical documentation received from global teams, ensuring it is suitable for the UK market and identifying any translation requirements.
  • Develop an...
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Automotive Support Technician - IMI 4 • Settle, North Yorkshire, UK

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