At The Headland we blend Heritage with Heart to createunforgettable experiences. We are deeply committed to putting the Cornishcommunity first and protecting our stunning coastline. As a proud EarthCheckpartner eco-friendly practices are in our DNA. We dont just talk aboutsustainability; we live it every day. Together we provide effortless elevatedhospitality in spaces designed for everyonewhere our guests (and theirfour-legged friends!) can relax play and make lifelong memories.
The Role
As Night Manager you will be the guardian of the propertyand the face of the business during the night hours. You will oversee thesafety of our guests manage late arrivals and early departures and ensure thehotel is perfectly prepared for the day ahead. This is a vital role requiring ablend of leadership administrative precision and excellent guest relations.
What Youll Be Doing:
- Guest Operations: Managing the front desk overnight handling late check-ins early check-outs and processing walk-in reservations.
- Safety & Security: Conducting regular walk-throughs and security checks of the property acting as the designated Fire Warden and handling any overnight emergencies calmly and professionally.
- Financial & Admin Reporting: Running the Night Audit balancing daily revenue compiling financial reports and ensuring a smooth handover to the morning team.
- Team Leadership: Supervising and supporting night staff to maintain exceptional standards.
- Problem Solving: Resolving guest queries or complaints efficiently ensuring every visitor enjoys a peaceful stay.
What We Are Looking For:
- Experience: Previous supervisory or management experience in a hotel front office or night operations role is highly desirable.
- Skills: Strong IT literacy with experience using a variety of systems. Excellent communication problem-solving and decision-making skills.
- Attributes: A calm under pressure demeanour exceptional attention to detail and the ability to work independently.
- Qualifications: First Aid and Fire Warden certification is an advantage (training can be provided).
Perks & Benefits
We believe in rewarding our team with exceptional you join us youll enjoy:
- Complimentary breakfast lunch or dinner provided for all shifts over 6 hours
- On-site parking
- Gym access & weekly swim session
- Complimentary stay after 1 years service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Shared Gratuities: Gratuities are shared equally among the whole team ensuring everyone is rewarded for their part in our success.
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
Contract & Hours: This is a full-time roleworking 40 hours and 5 days out of 7.
To Apply
If you have what it takes to join a vibrantmulti-award-winning hotel we would love to hear from you!
If you would like any further information on the role beforeapplying please feel free to get in touch with our HR team
Please note: In line with UK Immigration and Employment Lawproof of ID (Passport National Identity Card or Birth Certificate) will berequired during the application process.
As a proud EarthCheck partner we dont just talk aboutsustainabilitywe live it embedding world-class environmental management andeco-friendly practices into everything we do.
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1