Senior Account Manager (UK)

About Client Services at Greenpark

We are different to a lot of traditional network agencies. We areindependent andgrowing. There is more of acommercial mindset needed in Client Services here than some agencies but the role is still also focused ondeliveringgreat workand great relationships with clients.

Good Client Service and account management at Greenpark is still about being the drivers and lifeblood of how werun ourclientwork and join the dots on workstreams to deliver the best work that performs well makesourclientshappy andmaintainsand builds on strong commercial principles.

Wearentperfect andwellmake mistakes butwelllearn from them work together and always find a way todrive things forward.

What youlldo

Client Communications

• Actively lead weekly status calls ensuring comprehensive notes are takenconsolidatedacross the internal team and promptly shared with the client after each meeting.
• Respond to all client emailsin a timely manner proactively discussing any channel-specific issues with the relevant delivery teams.
• Take ownership of day-to-day communication with the client addressing issues or concerns directly and effectively including managing expectations on timelines (with support from the PM) and delivering feedback clearly and concisely.
• Collaborate closely with the CS Lead to manage communications around new opportunities channel expansions and strategic direction always working as one team to achieve shared outcomes.
• Proactively keep your CS Lead informed of all key client updates emerging issues and decisions made ensuring alignment and enabling them to support you effectively.

Client Relationships

• Build andmaintainstrong working relationships with assigned client contacts ensuring regular contact beyond formal meetings and taking a genuine interest in clients as individuals.
• Open conversations by asking about their day week or weekend rather than jumping straight into work allowing you to listen understand their concernsidentifysuccesses and uncover stressors where Greenpark couldassist.
• Be curious about what success means for your clients in their day-to-day role and within the Greenpark partnershipidentifyingopportunities to bring added value to the relationship.

Strategic Thinking

• Act as a Strategic Navigator collaborating with the CS Lead and Strategy team to support the development of robust strategies that directly meet clientsobjectivesand KPIs requiring a deep understanding of the clients business context.
• Support the CS Lead in extracting the right information from the client to inform clear briefs including aligning with the Strategy team during briefing sessions and rigorously reviewing the Better Brief Checklist to ensure briefs are usable and actionable.
• Contribute to strategic discussions byidentifyingwhatsperforming well and where budget should beallocated highlighting underperforming areas and recommending controllable improvements supported by data analytical insights and market trends.
• Identifywhen performance is affected by client-side issues and work with clients to adjusttargetsaccordingly helping them understand the impact.
• Progress from supporting the CS Lead and Strategy team in executing strategy to contributing to its development building your understanding of how individual strategies align with the clients wider businessobjectives.
• Adapt your analytical and strategic approach to meet both client needs and internal team dynamics driving the best outcomes for clients and Greenpark.

Forecasting & KPIs

• Develop your understanding of how success is defined and measured across your accounts working closely with your CS Lead and relevant department specialists.
• Contribute to the creation of clear KPIs from clientobjectives ensuring they are reflected in briefs reporting and campaign reviews by asking the right questions and building confidence in forecasting and performance tracking.
• Interpret KPIs to understand whatgood performancelooks likeidentifyunderperformance and recognise when action or escalation is.
• Look beyond the numbers to understand the wider business context and communicate insights in a way that drives action.
• Build confidence in forecasting and KPI discussions positioning yourself to take a more active role in performance planning over time.

Finance

• Support the CS Lead in ensuring the 4MFis up to date ahead of the weekly meeting.
• Work with the PM team tomaintainbudget and invoice trackers for each client updating them at the end of each month to ensureaccuratefinancial records.
• Ensure all client purchase order numbers are received before month-end to support efficient billing.
• Liaise with Finance on any client billing issues such aslate payments andnotify themwhen monthly billing has been completed.

Team Development & Culture

• Support and mentor junior team members and new starters on assigned accounts providing guidance feedback and contributing to their development.
• Share and present client work and updates with the Client Services team and where relevant the wider agency.
• Actively seek feedback and guidance from your CS Lead and senior colleaguesdemonstratinga commitment to continuous learning and development.
• Contribute positively to a team culture that reflects Greenparks values.

About you

• 2-3years experience ideally within a digital or socialor networkagency
• Working knowledge ofDigitalSearch and Social channels
• Strong interest in digital media AI paid and owned content social and influencer marketing with examples to demonstrate
• Highly organised with strong attention to detail and reliable follow-through
• Confident communicator both written and verbal with a professional and positive approach. Being able to work with clients fromdifferent backgrounds/ cultures
• Collaborative team player whoremainscalmcuriousand solution-oriented under pressure
• Proactive self-starter mindset with the curiosity and drive to take ownership and make things happen (wellsupport your development)
  

At Greenpark we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background identity and experience across our global workforce. By fostering a culture of respect inclusivity and collaborationwerecommitted to ensuring everyones voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other protected characteristics.

Required Experience:

Senior IC

Employment Type : Full-Time
Department / Functional Area: Client Services
Experience: years
Vacancy: 1