Client Success Director
Old Trafford Manchester Starting from 35000 base (62000 OTE) North American Hours (4 or 4.5 days per week available - 1 day work from home)
About PHMG:
Established in 1998 PHMG has grown from a Manchester-founded creative business into the worlds leading audio branding agency. Today we partner with almost 40000 clients across more than 50 countries including global brands such as Coca-Cola Samsung Adidas and Audi alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one we set out to redefine audio branding by harmonising creativity technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication 2025 PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity performance and growth. It strengthens our independence sharpens our long-term focus and ensures success is shared. We are proud recipients of the Kings Award for Enterprise recognised for innovation growth and performance excellence. Today more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered future-focused company that values creativity champions diversity and invests in professional growth. Sound good
The Role:
An exciting opportunity has arisen to play a crucial role in continuing our companys this role youll deliver a world-class sales service to our North American clients identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication youll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels both over the telephone and via email so excellent communication skills are a must. Youll be confident when dealing with any situation that arises self-motivated and a highly skilled problem solver. Youre also an exceptional listener ever empathetic to our clients needs while respecting our needs too.
Responsibilities:
Skills Knowledge and Experience Required:
Benefits:
#LI-CL1
Required Experience:
Director
Client Success Director • Manchester, England, UK
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