Client Retentions Manager

Client Retentions Manager

Old Trafford Manchester
35000 basic salary uncapped commission (62000 OTE)
North American shift pattern 4 or 4.5-day working week options available 1 day remote working per week

About PHMG

PHMG is the worlds leading audio branding agency helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998 weve grown into a global organisation serving nearly 40000 clients across more than 50 countries.

Our client portfolio spans internationally recognised brands including Coca-Cola Samsung Adidas and Audi as well as thousands of growing businesses worldwide. Through a combination of creativity technology and commercial expertise we help organisations transform how they communicate with their customers.

In 2025 PHMG became employee owned marking an exciting milestone in our journey. This means our people have a direct stake in our future success reinforcing our commitment to innovation collaboration and long-term growth.

With over 800 colleagues across six international locations and a Kings Award for Enterprise recognising our achievements in innovation and growth there has never been a better time to join PHMG.

The Opportunity

Were looking for a commercially minded Client Retentions Manager to join our North American division and play a key role in protecting and developing our existing client relationships.

This is not a traditional customer service position. Youll take ownership of a portfolio of business clients building strong relationships understanding their objectives and identifying opportunities to retain renew and expand their services with PHMG.

Success in this role comes from balancing exceptional relationship management with strong commercial awareness. Youll act as a trusted advisor to clients while confidently navigating conversations around contract renewals service enhancements and long-term partnerships.

If youre a natural communicator who enjoys problem-solving influencing decisions and delivering positive client outcomes wed love to hear from you.

Key Responsibilities

• Manage and retain a portfolio of B2B clients across the North American market
• Build lasting relationships through regular client engagement and consultation
• Identify opportunities to increase client value through additional products and services
• Handle retention conversations with confidence and professionalism
• Investigate and resolve client concerns delivering positive outcomes for both the client and the business
• Develop an in-depth understanding of PHMGs product suite and service offering
• Collaborate closely with internal teams to ensure a seamless client experience
• Maintain accurate records and activity updates within CRM systems
• Consistently achieve and exceed retention and revenue objectives

What Were Looking For

• Previous experience in a B2B sales account management retention or customer success environment
• Strong relationship-building and negotiation skills
• Excellent verbal and written communication abilities
• Commercially driven with a customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment
• Confident handling challenging conversations and objection management
• Strong organisational skills and attention to detail
• A proactive approach to problem solving and client engagement

Whats In It For You

• Complimentary PureGym membership after three months
• 23 days annual leave plus bank holidays increasing with service
• Additional half-day leave for your birthday
• Enhanced maternity paternity and adoption packages
• Two paid volunteering days each year
• Life insurance and critical illness cover
• Free breakfast and fresh fruit daily
• On-site barber and beauty services
• Car valeting service
• Employee Assistance Programme
• Ongoing training development and progression opportunities
• Additional lifestyle and wellbeing benefits

Join a global employee-owned organisation where your success contributes directly to the future growth of the business.

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Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1