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WSH Group
ManagerWSH Group • Cheltenham, England, UK
Manager

Manager

WSH Group • Cheltenham, England, UK
23 days ago
Job type
  • Full-time
Job description
  • To support the daily operations being hands on during service.
  • To resolve any guest complaints calmly and promptly.
  • Ensure all team members are delivering a great guest experience whilst upselling where possible.
  • To retain excellent product knowledge of both food and beverage offerings
  • To seek opportunities to innovate and improve throughout.
  • Support and lead the team with kindness and respect fostering a culture of respect and inclusivity ensuring every person is valued whilst encouraging their development.
  • Maintain accurate records of Health and Safety Food Safety and orders.
  • To uphold the highest standards of cleanliness.
  • To attend all training and development course as requested.
  • To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
  • To carry out any other reasonable duties as required by management.

Qualifications :

  • Proven experience in managing a food and beverage service
  • Barista experience (advantageous)
  • Strong leadership and communication skills
  • Positive can-do attitude
  • Ability to work under pressure to meet business needs
  • Highly developed attention to detail and record keeping
  • Passion for hospitality and delivering a great guest experience
  • Great team player
  • Leads by example and takes initiative


Additional Information :

  • Meal on shift
  • Endless tea and coffee on shift
  • Enrolment into the WSH pension scheme
  • 28 days annual leave (plus extra day for your birthday off)
  • Enhanced maternity paternity and family friendly leave with length of service
  • Access to everyday discounts and communication portal
  • Employee Assistance Programme and qualified Mental Health First Aiders
  • Cycle to Work scheme
  • Opportunity to develop and further your career in an exciting company


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Manager • Cheltenham, England, UK

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