At Person Centred Software were transforming social care through technology. Our software helps thousands of care providers deliver outstanding care and were growing rapidly.
Were looking for an experienced Senior Customer Success Manager to join our Growth team. This is more than a Customer Success role. Youll become a strategic partner to some of our largest customers helping them maximise value from our platform while driving long-term commercial growth.
If you enjoy building executive relationships influencing business strategy and creating opportunities that genuinely benefit customers wed love to hear from you.
Youll take ownership of a portfolio of high-value customer accounts working closely with senior decision-makers to understand their priorities challenges and future ambitions.
Rather than simply managing renewals youll identify opportunities to expand partnerships introduce new solutions and help customers achieve even greater outcomes through technology.
Alongside managing your own portfolio youll play an important role in raising standards across the Customer Success team by coaching colleagues sharing best practice and contributing to new playbooks and ways of working.
Youll be an experienced Customer Success or Strategic Account Management professional who enjoys combining commercial thinking with exceptional relationship management.
Youll be comfortable speaking with senior stakeholders influencing decision making and spotting opportunities to create value for both customers and the business.
Ideally youll have:
Youll be joining one of the UKs leading health and social care technology businesses during an exciting period of growth.
We offer an environment where youll have the opportunity to make a genuine impact influence how we work and help shape the future of Customer Success across the business.
In return we offer:
If youre passionate about building long-term customer partnerships driving commercial growth and helping customers succeed wed love to hear from you. Apply today and help us continue transforming care through technology.
Required Experience:
Senior IC
Senior Customer Success Manager • Guildford, England, UK
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