We are currently recruiting a Switchboard Operator to join our Patient Support Centre based in St Mellons. This role is offered on a full time permanent contract working 37.5 hours per week.
About the Role
As a Switchboard Operator you will act as the first point of contact for patients visitors and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites ensuring all enquiries are handled in a professional courteous and efficient manner in line with hospital policies and procedures.
This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.
Key Responsibilities
Person Specification
Essential Criteria:
Desirable Criteria:
Working Hours
The Patient Support Centre operates Monday to Friday 8:00am 7:00pm with shifts scheduled within these hours
Required Experience:
Unclear Seniority
Switchboard Administrator • Cardiff, Wales, UK
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