Guest Service – Food & Beverage

Guest Service Food & Beverage

Were looking for an enthusiastic organised and hands-on Guest Services Food & Beverage to join our team at the Holiday Inn Wolverhampton Racecourse. From welcoming hotel guests and racegoers to supporting major events youll play a key role in creating memorable experiences while helping lead our Food & Beverage team.

What youll be doing

As an integral member of our hotel operations team youll support the Hotel Operations Manager in the day-to-day running of our Food & Beverage operation ensuring every guest receives outstanding service from arrival through to departure.

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing greyhound racing golf courses hotels and short leisure entertainment media production and global distribution are at the heart of what we do making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth development and career progression. After all its our employees that enable us to offer first class service and create an electric atmosphere all within an industry we love.

What is ARCWe embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.

Work Perks

• 2 Annual Members passes giving access to over 1500 racedays
• Hotel discounts and complimentary golf
• Annual leave starting at 22 days rising to 28 with service
• Pension & group life assurance schemes
• Healthshield including 24/7 GP access & EAP
• Funded training & development opportunities
• and plenty more!

Key Responsibilities

• Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
• Assisting with team rotas staffing training and ongoing development.
• Helping drive sales through upselling and creating memorable dining and bar experiences.
• Managing stock ordering cellar operations and bar audits.
• Maintaining high standards of cleanliness food safety and brand compliance.
• Supporting reception during busy check-in and check-out periods when required.
• Acting as Duty Manager on occasion including hotel racecourse and event days.
• Ensuring our guests always receive a warm welcome and personal service.

About you

• Previous Food & Beverage or hospitality supervisory experience.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Confidence working under pressure in a fast-paced environment.
• A proactive positive attitude and willingness to get involved wherever needed.
• Experience with rota planning and stock control is desirable.
• Flexibility to work evenings weekends and event days.

Join us on the journey

Were on a thrilling journey and wed love you to be part of it. Join a winning team build your career and help shape an exceptional workplace. Apply today and take the next step with ARC.

At ARC we believe that a diverse equitable and inclusive workplace makes us a more relevant more competitive and more resilient company. We welcome people from all backgrounds ethnicities cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race colour nationality ethnic or national origin religion or belief disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top-down effort to be role models on what diversity inclusion and belonging means in society.

Closing Date

Employment Type : Full-Time
Experience: years
Vacancy: 1