SPA LOUNGE SUPERVISOR - Harrogate

Job Details SPA LOUNGE SUPERVISOR - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.Key ResponsibilitiesKnow all of the Spa Lounge Food & Beverage menu, enabling you to assist with any guest queriesTake a leadership role in engaging with guests and team members to meet and exceed their needsEnsure that guest needs are met and that they are looked over from the minute they arrive to their departureMaintain good working relationships with colleagues and all other departmentsArrange for special services requested by the guestAssist the Three Graces reception team daily with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookingsKey Skills, Qualities & ExperienceHands on approach to work, always being productive and looking to improvePassionate about hospitalityDetail orientated and drives standardsPossess a positive attitude and a desire to learnAbility to meet deadlines and work under pressureFriendly, courteous and helpful with excellent communication skillsMotivated to go the extra mile for guests and colleaguesUse of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team BenefitsWe offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:Tips typically over per month ( 3, per year)Complimentary bespoke uniform and chef whitesComplimentary meals whilst on dutyRefer a Friend bonus - Earn up to Holiday Buy/Sell SchemeComplimentary employee car parkingComplimentary state of the art onsite gym - with personal trainer support31 days annual leave (including bank holidays) increasing with serviceProfessional development opportunities at all levelsReimbursement on work shoes, sight tests and professional membershipsModern and spacious discounted live in accommodation for eligible rolesAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.Employee Assistance Programme helpline and online support, along with wellbeing champions onsiteTeam Member of the Month AwardsDiscount on Grantley Halls Restaurants, Spa products and Gift ShopDiscounted stays at Grantley Hall, as well as other Pride of Britain HotelsCycle to work schemeAccess to Stream, allowing you to instantly access your wagesSimplyhealth - Health cash plan