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Ingeus Careers
Team Performance LeadIngeus Careers • Ipswich, England, UK
Team Performance Lead

Team Performance Lead

Ingeus Careers • Ipswich, England, UK
24 days ago
Job type
  • Full-time
Job description

This position will be advised exclusively to internal candidates until Friday 17th July. Interviews will take place from Thursday 30th July.

Lead a Team. Drive Performance. Make a Difference.

Were excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.

Youll oversee and motivate a team of Clinical Performance Leads Healthcare Professionals (HCPs) and/or AC Administrators ensuring consistent performance and a high-quality experience for customers using our assessment services.

Although not a clinical role your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.

What Youll Be Doing

  • Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
  • Coaching mentoring and performance managing staff to drive continuous improvement
  • Monitoring analysing and reporting productivity and quality data to the AC Manager
  • Allocating and overseeing workloads to maintain a seamless operational flow
  • Managing operational concerns resolving issues and escalating where required
  • Partnering with Clinical Performance Leads to escalate and close clinical queries
  • Supporting employee development and contributing to a positive team culture
  • Proactively managing absence to ensure strong service continuity
  • Embedding best practice across the team in alignment with HAAS contract expectations
  • Taking on ad hoc responsibilities to support the centre as needed

What Were Looking For

  • Demonstrable supervisory or team leadership experience
  • Strong communication and collaboration skills
  • Ability to balance people leadership with performance targets
  • Professional adaptable and solutions-focused approach
  • Highly organised with the ability to maintain high-quality standards
  • Experience in an assessment centre or operational environment is desirable but not essential

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Team Performance Lead • Ipswich, England, UK

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