Interim CRM Implementation Manager
Location: Will need to go to go to client site in Welwyn Garden City two days per week
Rate: Circa £250-300 per day
Contract: Six-month contract
The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready.
Your role is to turn that plan into a working, measurable CRM programme.
The need is for someone who has experience with Zoho CRM, to come in and oversee the build, testing and rollout of automated customer journeys within the platform. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints.
This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation of multi-channel CRM campaigns.
What youll be doing
Youll manage the delivery of CRM journeys across email, web, telephone and other customer channels, working with internal teams, external agencies and developers.
Your responsibilities will include:
Interim CRM Implementation Manager • Welwyn Garden City, Hertfordshire, UK
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