Remote IT Support Specialist

Location: Remote-first, with occasional travel to our Edinburgh office for essential hands-on hardware and network maintenance.

Contract: Permanent, Full Time (35hrs/week)

About BR-DGE

Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay. The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we continue to scale the business.

About this role

We’re looking for an IT Support Specialist to join our team and ensure our people, tools, and spaces stay connected and productive. You’ll be the first point of contact for day-to-day IT support across the company, helping to make sure everyone has what they need to do their best work. In this role, you will work closely with People Operations and Engineering to support and empower our growing team.

What you’ll be doing

• Frontline Operational Support: Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.

• JML Lifecycle Execution: Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.

• Office Tech Management: Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.

• Endpoint Management & Security: Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.

• Identity and License Governance: Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.
  

What we’re looking for

This role is for an IT professional who wants to shape our workplace operations. We are looking for someone who balances a process-driven, security-first mindset with a proactive, collaborative approach to problem-solving.

Essential Experience

• Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment.

• Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside.

• Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment.

• Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance.

• Process-driven mindset with an appreciation of structured service requests and change management processes.

• A proactive problem-solver and collaborative communicator who is eager to automate and scale operations.

Nice to Have

• Experience working within structured ITSM frameworks (Jira Service Manager or similar)

• Exposure to IT automation, scripting, or automated software delivery tools.

• Experience maintaining IT systems compliance in alignment with security frameworks such as PCI-DSS or SOC2.

• Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes.

• Working knowledge of Google workspace / applications.
  

Why this role exists

Our business is growing rapidly, and keeping a distributed, high-performing team seamlessly connected is critical to our success. As we scale, the complexity of our stack, endpoints, and security requirements increases. This role exists to establish robust, IT foundations that protect our infrastructure and eliminate operational friction, ensuring every BR-DGE Builder can work securely and productively from day one.

What we offer

We provide a supportive and flexible growth environment where your impact is visible every day.

• Flexibility: Remote-first working culture, with a 3pm finish on a Friday; a role that respects your other priorities.
  


• Time Off: 33 (25+8) days holiday (including floating public holidays) plus an extra day off for your birthday.
  


• Financial: Competitive salary, pension scheme and life insurance.

• Health: Family private healthcare and Employee Assistance Programme.

• Growth: A culture that champions career progression. Chance to directly contribute to an innovative tech business as it scales.

• Community: Quarterly in-person team events and monthly socials to keep our remote team connected.
  
  

Ready to bridge the gap? Apply to be a BR-DGE Builder today.

At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all.