Customer Liaison Officer

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a

friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.

We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within ou r

Water and wastewater capital project delivery team.

Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

You'll report directly to the Planning Team Manager and support Project Teams while working with the Client Customer Teams. You will be responsible for ensuring that our customers experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact.

The majority of the time you will be managing your own workload so must be highly organised with great communication skills.

You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.

A full clean driving licence is essential for this role due to the locations of the sites.

Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications. Undertake relevant administration duties such as compiling customer letters and creating newsletters. Understand C-MeX, D-MeX and how we contribute to it. Contribute to Team and Project meetings. Help to deliver onsite customer training.

You will develop/ keep updated impact assessments and communication plans for all projects. Support and attend customer drop-in sessions and community events with the Delivery Team and client. Proactively engage with customers and communities to ensure we minimise disruption and leave a positive lasting legacy. Take ownership of any customer issues and manage through to resolution. Preparation and dissemination of daily, monthly and weekly reports. Undertake training as and when required.

What you’ll bring

Strong Customer Liaison skills

Be highly organised and able to prioritise own workload

Ability to build rapport over the phone and in person

Excellent communication skills

IT skills particularly MS Word and Excel

A full clean driving licence is essential for this role.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

Company van/vehicle and fuel card for business use

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!

Private Healthcare - single cover

25 days annual leave plus bank holidays

Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re

responsible

and go further for our people, clients, communities and the planet

We’re

open

and seek new and better ways of exceeding expectations

We’re

together

and as one team; the whole is greater than the sum of the parts

We’re

ambitious

and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd

party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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