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PaperCut Software
Associate Support EngineerPaperCut Software • Bracknell, England, United Kingdom
Associate Support Engineer

Associate Support Engineer

PaperCut Software • Bracknell, England, United Kingdom
25 days ago
Job type
  • Full-time
Job description
Job Description

What You’ll Do

  • Be the Face of PaperCut: Provide empathetic, top-tier frontline support to our global partners and customers across phone, email, and web chat.
  • Solve Real Puzzles: Dive deep into IT systems, network environments, and software ecosystems to diagnose and resolve unique issues.
  • Learn from the Best: Work side-by-side with senior engineers and global tech teams, absorbing knowledge and building a robust technical foundation.
  • Drive Continuous Improvement: Identify opportunities to help our users get the absolute most out of our software solutions.

Who You Are
This role is specifically designed for a high-achieving individual. You might be a recent graduate (IT, Computer Science, or business-tech adjacent) or someone with a brilliant technical mind looking for their big break.

You’ll be a great fit if you are:

  • A Natural Problem Solver: You don’t just follow a script; you love figuring out why things work (and why they break).
  • Obsessed with Customer Experience: You possess a high level of empathy and communication skills, turning a frustrating tech issue into a seamless, positive experience.
  • Committed to Growth: You are coachable, highly motivated, and looking for a company where you can grow your career over the long term.
  • Tech-Savvy: You already have a baseline understanding of IT concepts and are eager to master complex software.

Array
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Associate Support Engineer • Bracknell, England, United Kingdom

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