Administrator

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job Title: GP Practice Administrator

Location: GP Practice (Meridian Practice)
Reports to: Practice Manager

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners

Job Purpose

To provide comprehensive administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.

Key Responsibilities

Referrals Management

• Process GP referrals to hospitals, clinics, and external services
• Use the NHS e-Referral Service (e-RS) where appropriate
• Ensure referrals are completed accurately with all supporting documentation
• Track and follow up on outstanding or urgent referrals
• Liaise with patients and external providers regarding referral queries

Patient Registration & Amendments

• Register new patients onto EMIS Web
• Process patient deductions and transfers
• Update and amend patient demographic details (address, contact details, GP links)
• Ensure accurate record-keeping in line with NHS guidelines

Document Management (Docman)

• Process incoming clinical documents via Docman
• Accurately code and allocate documents to relevant clinicians
• Scan, upload, and file patient correspondence
• Ensure documents are reviewed and actioned in a timely manner

Task Management

• Manage and action tasks within EMIS Web
• Assign tasks to appropriate clinicians or team members
• Monitor outstanding tasks and ensure timely completion
• Respond to internal task queries efficiently

Email & Communication Handling

• Monitor shared practice email inboxes
• Respond to patient and third-party enquiries appropriately
• Forward clinical or urgent queries to relevant staff
• Maintain professional and confidential communication at all times

General Administrative Duties

• Maintain accurate patient records
• Support prescription processing workflows
• Handle general administrative queries from patients and staff
• Assist with audits, data collection, and reporting when required.
• Answer patients calls and cover reception when required.

Compliance & Confidentiality

• Adhere to GDPR and NHS confidentiality guidelines
• Ensure all patient information is handled securely
• Follow practice policies and procedures

Person Specification

Essential

• Previous administrative experience (preferably in a GP or healthcare setting)
• Experience using EMIS Web
• Experience with Docman
• Strong attention to detail and accuracy.
• Good customer services.
• Excellent organisational and communication skills
• Ability to prioritise workload in a busy environment

Desirable

• Knowledge of NHS referral pathways and e-RS
• Understanding of medical terminology
• Experience in primary care administration

Working Environment

• Fast-paced GP practice setting
• High volume of patient data and administrative tasks
• Team-based working with clinicians and admin staff