Talent.com
TTEC
Conversational AI Chat Bot Developer, CognigyTTEC • London, England
Conversational AI Chat Bot Developer, Cognigy

Conversational AI Chat Bot Developer, Cognigy

TTEC • London, England
24 days ago
Job type
  • Full-time
Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You'll Be Doing

  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.

What You'll Bring to the Role

  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, , Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
  • Team Player and the ability to mentor team members
  • Desire to work in a fast-paced environment.
#LI-DD1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Conversational AI Chat Bot Developer, Cognigy • London, England

Similar jobs

Senior Voice AI Architect: Lead Production Deployments

iveeGreater London, England, GB
Full-time

Senior Voice Agent Engineer to lead our voice AI capability in London or hybrid.This role requires architectural design of clinical-grade voice agents for the healthcare sector, with responsibiliti... Show more

 • Promoted

Senior AI Engineer| London

Infosys LimitedGreater London, England, United Kingdom
Full-time

AI Evangelist (Senior Technology Architect).AI/ML/Gen AI, Data Science, Poly Cloud – Azure, AWS, GCP.We are seeking an accomplished Generative AI Consultant to drive the design and implementation o... Show more

 • Promoted

Remote Cardiologist for AI Medical Imaging (Freelance)

ProlificGreater London, England, United Kingdom
Remote
Full-time

Prolific is seeking qualified Cardiologists for a freelance remote position.The role involves annotating medical images and providing expert feedback to improve machine learning models focused on c... Show more

 • Promoted

Azure Cloud Solutions Architect — Data & AI Platform

Willis Re (UK) LimitedGreater London, England, United Kingdom
Temporary

Willis Re (UK) Limited is seeking a Solution Architect for a 6-month contract to shape and deliver cloud-native, data-intensive solutions for its reinsurance platforms.You will design secure, scala... Show more

 • Promoted

Conversational AI Chat Bot Developer, Cognigy

TtecdigitalGreater London, England, GB
Full-time

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.Our vision is the same, a place whe... Show more

 • Promoted

Voice AI Researcher: Expressive TTS & Audio Synthesis

DNEGGreater London, England, GB
Full-time

Brahma is a pioneering enterprise AI company developing Astras, AI-native products built to help enterprises and creators innovate at scale.Brahma enables teams to break creative bottlenecks, accel... Show more

 • Promoted

Lead Tech & AI Counsel for Global Digital Brand

Graff SearchGreater London, England, United Kingdom
Full-time

Graff Search, a leading luxury brand, seeks a Digital & AI Lawyer to join its international legal team in Central London.You will lead on outsourcing, licensing, digital marketing, and software dev... Show more

 • Promoted

Senior AI Engineer

Acrotrend - A NowVertical CompanyGreater London, England, United Kingdom
Full-time

Architect and lead the implementation of multi‑agent systems using Google AI SDKs (Vertex AI Agent Builder), LangGraph, CrewAI, and other emerging orchestration frameworks.Design and build stateful... Show more

 • Promoted

Conversational AI Chat Bot Developer, Cognigy

TTEC DigitalGreater London, England, GB
Full-time

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.Our vision is the same, a place whe... Show more

 • Promoted

iOS Engineer for AI-Driven Mobile Code Evaluation

ObsidianGreater London, England, United Kingdom
Full-time

Obsidian is seeking candidates for a mobile engineering project with a leading AI research lab.This role involves using frontier AI coding agents for engineering tasks, evaluating generated mobile ... Show more

 • Promoted

AI Software Engineer – Agent Orchestrator & Production AI

CloudMarginGreater London, England, United Kingdom
Full-time

CloudMargin is seeking a senior software engineer with deep AI interest to shape our AI-native product strategy.You will lead AI coding agents, orchestrate the engineering pipeline and deliver secu... Show more

 • Promoted

iOS Engineer — AI-Powered Mobile Experiences (Swift)

xAIGreater London, England, United Kingdom
Full-time

A leading technology firm in Greater London is on the lookout for an exceptional iOS engineer to develop cutting-edge AI mobile applications.The role demands deep proficiency in Swift and framework... Show more

 • Promoted

AI Engineer - Build AI-Powered Customer Conversation Platform

Java Script WorksGreater London, England, GB
Full-time

Java Script Works is looking for an AI Engineer in London.This full-time position requires 3-5 years of experience with a focus on backend development using Python and FastAPI as well as frontend d... Show more

 • Promoted

Senior AI Engineer - Lead AI Agent Platform (Remote)

Story Terrace Inc.Greater London, England, United Kingdom
Remote
Full-time

Senior AI Engineer to own and evolve the AI agent at the heart of our bid-management platform.You’ll work across Python backend services and React/TypeScript interfaces to ship reliable features fo... Show more

 • Promoted

Customer Experience & Operations Consultant (Fixed-term contract)

Molton BrownBishop's Stortford, ENG, GB
Temporary

Company description Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style.Today, Molton Brown is one of the leading global brands in Kao's global cosmet... Show more

 • Promoted

MOT Tester

Group 1 AutomotiveHigh Cross, Hertfordshire, GB
Full-time

Have you got what it takes to succeed The following information should be read carefully by all candidates.Time to switch up a gear? Be part of something better.Enjoy support that's second to none ... Show more

 • Promoted

Senior AI Engineer| London

InfosysGreater London, England, United Kingdom
Full-time

AI Evangelist (Senior Technology Architect).AI/ML/Gen AI, Data Science, Poly Cloud – Azure, AWS, GCP.We are seeking an accomplished Generative AI Consultant to drive the design and implementation o... Show more

 • Promoted

Senior ML Engineer, Speech AI & Scalable Deployment

SpeechmaticsGreater London, England, United Kingdom
Full-time

A leading provider of speech technology is seeking a Principal Machine Learning Engineer to lead the development of cutting-edge speech solutions.The role focuses on developing and deploying advanc... Show more

 • Promoted

AI Solutions Architect: Global Impact & Responsible AI

ConfluenceGreater London, England, United Kingdom
Full-time

Confluence is seeking an AI Solutions Architect in London to turn AI opportunities into practical, scalable solutions.You will collaborate with stakeholders across Technology, Product, Operations a... Show more

 • Promoted

Senior AI Engineer

DV Trading LLCGreater London, England, United Kingdom
Full-time

DV Trading is building a centralized AI function to govern, standardize, and accelerate firm‑wide AI adoption.The Senior AI Engineer defines how the firm builds production agent systems and ships r... Show more