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proAV Limited
Global Service Desk VNOC EngineerproAV Limited • Nationwide, Nationwide, UK
Global Service Desk VNOC Engineer

Global Service Desk VNOC Engineer

proAV Limited • Nationwide, Nationwide, UK
25 days ago
Job type
  • Full-time
Job description
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA’s and KPI’s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client’s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities@ * First line technical response to fault tickets received into the global helpdesk * Remote technical diagnosis and fault resolution. * If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. * Escalation to field engineering where remote resolution cannot be achieved. * Direct phone and email support of Client....
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Global Service Desk VNOC Engineer • Nationwide, Nationwide, UK

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