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The Portfolio Group
Customer Services Team LeaderThe Portfolio Group • Warrington, Cheshire, UK
Customer Services Team Leader

Customer Services Team Leader

The Portfolio Group • Warrington, Cheshire, UK
23 days ago
Job type
  • Full-time
Job description
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk...
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Customer Services Team Leader • Warrington, Cheshire, UK

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